iOS devices unable to connect to Windows 10 Roon server (ref#UEJRYC)

[michael.runge]

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· I see something else

When you try to connect, what screen do you see?

· I see the Server but the Connect button is grayed out

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *WiFi*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Windows*

Select any of the following components that are present in your local network setup

· *Antivirus* *software *installed on RoonServer _or _Roon Remotes

You mentioned antivirus software. Please select the specific Antivirus you have from the list below

· Bitdefender

Click below for next steps with a Bitdefender Antivirus

· I still need help.

Describe the issue

None of my iPhone iPads can connect to my Windows 10 server

Describe your network setup

The Modem Router is Telstra 5g. Connections are WiFi. The Network Player will connect and can be contolled by the Server. The very same devices worked at our old home. The Modem/Router is the only difference. The Bitdefender Anti Virus firewall is switched off. Windows Firewall is operating, but the Roon progams are set to pass through. If the Windows Firewall is turned off, the remote devices can connect.

[Mike_O_Neill]

@michael.runge

Windows Firewall is operating, but the Roon progams are set to pass through. If the Windows

do you see 2

another cheap trick is to uninstall the ios app and reinstall, it also clears a lot of cached memory on the iPad

[michael.runge]

That’s what I found. I changed it so that both private and public were ticked but to no avail.
I’m about to switch to using the anti-virus firewall (Bitdefender) rather than Windows. I can’t recall why I had it set up that way…

Update: this fixed the problem.

[vadim]

That’s great news, @michael.runge! It sounds like the Windows Firewall was holding onto some old rules or “ghost” settings that were blocking the iOS discovery packets, even with the boxes ticked.

Since everything is up and running now, I’ll go ahead and close this thread. Enjoy the music in your new home!