iPad remote cannot find core on iMac

[ira_kaufman]

Roon Core Machine. 2023 iMac Pro

latest Apple OS for iMac
my iPad is about 5 years old.

Networking Gear & Setup Details

Verizon High Speed internet, Verizon high speed router.

Connected Audio Devices

Cabled to Bricasti DAC.

Number of Tracks in Library

Description of Issue

I’ve turned everything on and off, I’ve updated to latest roon software on both devices, I’ve checked “allow remote”.

Occasionally I do connect, but most of the time I do not. I never had this problem until you introduced the ARC version of Roon.

It now has been happening about 90% of the time I use Roon.

[Robert_F]

@ira_kaufman, can you post a screenshot of the Roon → Audio tab? Also, is your iPad a WiFi-only model or does it have a mobile network (LTE, 3G) radio in it also? Have you confirmed your iPad is connected to the correct WiFi network in your home? Finally, what version of Roon Core are you using on your Mac Core, and what version is installed on your iPad?

[PixelPopper]

When the remote can’t find the core have you tried pinging the the core machine to check it’s not sleeping?

This occasionally happens to me (& mine is set to Not Sleep) but after a ping it wakes up and works again. As a alternative you could try Wake up on Lan (wol)….

[benjamin]

Hey @ira_kaufman,

Following up on this thread, are you still running into connectivity issues?

I’ll be on standby for your reply.