· None of the above quite fits
· None of these quite match
· I pad will not logon to my account
· I pad to nucleus to denafrips dac
Hey @dennis_miller,
Thanks for taking the time to write in and share your report! Are you able to provide a bit more information around when in the login process you get stuck, specifically?
As a first troubleshooting step, could you please try to log into your Roon account page? Is that something you can do?
If the trouble is logging into the Roon software, it is worth noting that the process involves logging in via a web browser. The pop-up might be blocked by the default browser, depending on your settings. In that case, there are a few things that can help:
Rebooting your Roon Server
Clearing the default browser’s cache and cookies
Temporarily changing your default browser
Checking to ensure that you don’t have popup or cookie blockers preventing the redirect
Thank you! 
Hi @dennis_miller,
Content blockers (adblockers) in Safari are the most common cause for this problem on iPads. Adlockers will intercept the URL re-direct back to Roon from the browser under the assumption that it’s a popup.
Please navigate to your iOS Settings → Safari → Content Blockers and disable any active adblockers. Restart Roon and attempt to login again.
Let us know if you still need help. Thank you!
Hi @dennis_miller,
We haven’t seen a response but we’re going to assume this issue is resolved tentatively. Our diagnostic servers indicate that you might have signed into Roon since your initial post.
The instructions above for iOS content blockers will resolve most login issues on iPads moving forward. Please note that if you have any third-party network security like antivirus, content blockers, etc. then you’ll need to whitelist Roon in those services.
Thank you!
Hi @dennis_miller,
We wanted to reach out to check in on the current status of this issue since we haven’t seen a response in a few days. Please let us know if you’ve had a chance to try the steps in the iPad settings above. If you’re still having issues, please let us know the particular page on which you’re stuck, or share a screenshot that illustrates the problem.
We’ll watch for your reply. Thank you!
This thread is now closing due to inactivity - you can reactivate the conversation by submitting a new support request here, and our team will promptly respond.