Core Machine (Operating system/System info/Roon build number)
NUC8i5BEH
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
ASUS RT N66U
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Sony WH1000XM
Kef LS50 W
iPhone 11
Description Of Issue
Just installed a new ROCK on a Intel NUC 8. Playing through my Kef LS50 W has been working with no problems but when I use my iPhone11 and it’s Bluetooth to Sony WH1000XM music stops every ten minutes. Here is log from one of those instances:
01/23 16:52:17 Trace: [iPhone (Hannu)] [HighQuality, 16/44 TIDAL FLAC => 16/44] [100% buf] [PLAYING @ 2:56/4:08] I Should Live in Salt - The National
01/23 16:52:18 Warn: [iPhone (Hannu)] [zoneplayer/raat] long rtt sync iPhone (Hannu): realtime=1620425255488 rtt=126000us offset=-66981744us delta=121282us drift=128745us in 178.275s (722.172ppm, 2599.819ms/hr)
01/23 16:52:20 Warn: [iPhone (Hannu)] [zoneplayer/raat] long rtt sync iPhone (Hannu): realtime=1622132599291 rtt=54500us offset=-67050400us delta=-68656us drift=60088us in 180.1225s (333.601ppm, 1200.963ms/hr)
01/23 16:52:21 Trace: [iPhone (Hannu)] [raatclient] GOT [1544] {"status":"Dropout","samples":9878}
01/23 16:52:21 Trace: [iPhone (Hannu)] [raatclient] GOT [1544] {"status":"Dropout","samples":5120}
01/23 16:52:21 Trace: [iPhone (Hannu)] [raatclient] GOT [1544] {"status":"Dropout","samples":16384}
01/23 16:52:22 Trace: [iPhone (Hannu)] [HighQuality, 16/44 TIDAL FLAC => 16/44] [100% buf] [PLAYING @ 3:01/4:08] I Should Live in Salt - The National
01/23 16:52:22 Trace: [iPhone (Hannu)] [raatclient] GOT [1544] {"status":"Dropout","samples":6144}
01/23 16:52:22 Trace: [iPhone (Hannu)] [raatclient] GOT [1544] {"status":"Dropout","samples":16384}
01/23 16:52:22 Trace: [iPhone (Hannu)] [raatclient] GOT [1544] {"status":"Dropout","samples":5120}
01/23 16:52:22 Trace: [iPhone (Hannu)] [raatclient] GOT [1544] {"status":"Dropout","samples":17408}
01/23 16:52:22 Trace: [iPhone (Hannu)] [raatclient] GOT [1544] {"status":"Dropout","samples":5120}
01/23 16:52:22 Warn: [iPhone (Hannu)] [zoneplayer/raat] long rtt sync iPhone (Hannu): realtime=1624258876914 rtt=73500us offset=-67032123us delta=18277us drift=78366us in 182.2115s (430.086ppm, 1548.310ms/hr)
01/23 16:52:23 Trace: [iPhone (Hannu)] [raatclient] GOT [1544] {"status":"Dropout","samples":16384}
01/23 16:52:23 Trace: [iPhone (Hannu)] [raatclient] GOT [1544] {"status":"Dropout","samples":6144}
01/23 16:52:23 Trace: [iPhone (Hannu)] [raatclient] GOT [1544] {"status":"Dropout","samples":16384}
01/23 16:52:24 Trace: [iPhone (Hannu)] [raatclient] GOT [1544] {"status":"Dropout","samples":5120}
01/23 16:52:24 Trace: [iPhone (Hannu)] [raatclient] GOT [1544] {"status":"Dropout","samples":17408}
01/23 16:52:24 Trace: [iPhone (Hannu)] [raatclient] GOT [1544] {"status":"Dropout","samples":5120}
01/23 16:52:24 Trace: [iPhone (Hannu)] [raatclient] GOT [1544] {"status":"Dropout","samples":16384}
01/23 16:52:24 Warn: [iPhone (Hannu)] [zoneplayer/raat] Too many dropouts (>3s dropped out in the last 30s). Killing stream
01/23 16:52:24 Trace: [iPhone (Hannu)] [zoneplayer/raat] too many dropouts. stopping stream
01/23 16:52:24 Warn: [iPhone (Hannu)] [zoneplayer/raat] Too many dropouts (>3s dropped out in the last 30s). Killing stream
01/23 16:52:24 Trace: [iPhone (Hannu)] [zoneplayer/raat] too many dropouts. stopping stream
01/23 16:52:24 Warn: [iPhone (Hannu)] [zoneplayer/raat] Too many dropouts (>3s dropped out in the last 30s). Killing stream
01/23 16:52:24 Trace: [iPhone (Hannu)] [zoneplayer/raat] too many dropouts. stopping stream
01/23 16:52:24 Warn: Track Stopped Due to Slow Media
01/23 16:52:24 Debug: [smc] [zoneplayer:24] Created domain
01/23 16:52:24 Info: [audio/env] [zoneplayer -> stream] All streams were disposed
01/23 16:52:24 Debug: [smc] [zoneplayer:24] Removing ordinal 20
01/23 16:52:24 Debug: [smc] [zoneplayer:24] Destroyed domain
01/23 16:52:24 Trace: [iPhone (Hannu)] [zoneplayer/raat] Endpoint iPhone (Hannu) State Changed: Playing => Prepared
01/23 16:52:24 Info: [audio/env] [zoneplayer -> stream -> endpoint] All streams were disposed
01/23 16:52:24 Trace: [iPhone (Hannu)] [raatclient] SENT [1730]{"request":"end_stream"}
01/23 16:52:24 Debug: [raat/tcpaudiosource] disconnecting
01/23 16:52:24 Info: [audio/env] [zoneplayer] All streams were disposed
01/23 16:52:24 Warn: [raat/tcpaudiosource] send failed: Object reference not set to an instance of an object.
01/23 16:52:24 Warn: [raat/tcpaudiosource] disconnecting + retrying
01/23 16:52:24 Info: [zone iPhone (Hannu)] OnPlayFeedback StoppedEndOfMediaUnnatural
01/23 16:52:24 Debug: [zone iPhone (Hannu)] _Advance
01/23 16:52:24 Info: [library] recorded play for profile 92a8e3fe-051a-44cb-8d39-135eb38cc50b: mediaid=168:0:20329298 metadataid= contentid=168:0:20329298 libraryid= isfromswim=False
01/23 16:52:24 Trace: [iPhone (Hannu)] [HighQuality, 16/44 TIDAL FLAC => 16/44] [100% buf] [STOPPED @ 0:00]
01/23 16:52:24 Trace: [iPhone (Hannu)] [raatclient] SENT [1732]{"request":"update_artwork"}
01/23 16:52:24 Info: sleep 206ms after flush
01/23 16:52:24 Trace: [iPhone (Hannu)] [raatclient] GOT [1544] {"status":"Dropout","samples":6144}
01/23 16:52:24 Warn: [iPhone (Hannu)] [zoneplayer/raat] Too many dropouts (>3s dropped out in the last 30s). Killing stream
01/23 16:52:24 Trace: [iPhone (Hannu)] [zoneplayer/raat] too many dropouts. stopping stream
01/23 16:52:25 Trace: [iPhone (Hannu)] [raatclient] GOT [1544] {"status":"Ended"}
01/23 16:52:25 Trace: [iPhone (Hannu)] [raatclient] GOT [1730] {"status":"Success"}
01/23 16:52:25 Trace: [iPhone (Hannu)] [raatclient] GOT [1732] {"status":"Success"}
01/23 16:52:29 Trace: [zone] no playback for 5s, suspending to release audio device
01/23 16:52:29 Trace: [zone iPhone (Hannu)] Suspend
01/23 16:52:29 Trace: [zone iPhone (Hannu)] Stop
01/23 16:52:29 Info: [zone iPhone (Hannu)] OnPlayFeedback Stopped
01/23 16:52:30 Info: [stats] 25352mb Virtual, 1547mb Physical, 792mb Managed, 298 Handles, 97 Threads
01/23 16:52:35 Trace: [music/query] performing history query
01/23 16:52:35 Trace: [music/query] query returned 1139 Sooloos.Broker.Api.HistoryPlay(s)
01/23 16:52:45 Info: [stats] 25304mb Virtual, 1549mb Physical, 797mb Managed, 298 Handles, 93 Threads
01/23 16:53:00 Info: [stats] 25175mb Virtual, 1549mb Physical, 800mb Managed, 298 Handles, 73 Threads
01/23 16:53:15 Info: [stats] 25215mb Virtual, 1549mb Physical, 806mb Managed, 298 Handles, 82 Threads
01/23 16:53:18 Trace: SENT NONFINAL DistributedBroker.UpdatesChangedResponse={ IsSupported=True WasJustUpdated=False Status='Checking' HasChangeLog=False CurrentVersion={ MachineValue=100700511 DisplayValue='1.7 (build 511) stable' Branch='stable' } }
01/23 16:53:18 Trace: SENT NONFINAL DistributedBroker.UpdatesChangedResponse={ IsSupported=True WasJustUpdated=False Status='Checking' HasChangeLog=False CurrentVersion={ MachineValue=100700511 DisplayValue='1.7 (build 511) stable' Branch='stable' } }
01/23 16:53:18 Debug: [base/updater] Checking for updates: http://updates.roonlabs.com/update/?v=2&serial=70E4C1E8-AA19-4F7D-8FE2-B16E72A0E3BF&userid=36b2860a-bb2f-4272-9f43-7896f2dd5763&platform=linuxx64&product=RoonServer&branding=roon&curbranch=stable&version=100700511&branch=stable&ROONBOX_IMAGE_PLATFORM=linuxx64&ROONBOX_IMAGE_MODEL=nuc3&ROONBOX_OS_VER_MAJOR=1&ROONBOX_OS_VER_MINOR=0&ROONBOX_OS_VER_BUILD=183&ROONBOX_OS_VER_MACH=100000183&ROONBOX_OS_BRANCH=stable&ROONBOX_OS_VER_DISPLAY=1.0+(build+183)+stable&ROONBOX_IMAGE_TIMESTAMP=20191025125019&ROONBOX_DEVICE_VENDOR=Roon+Labs&ROONBOX_DEVICE_MODEL=Roon+Optimized+Core+Kit&ROONBOX_HOSTNAME=ROCK&ROONBOX_BRANDING=d52b2cb7-02c5-48fc-981b-a10f0aadd93b&ROONBOX_SERIAL_NUMBER=1C697A0DA72A
01/23 16:53:20 Debug: [appupdater] Update not needed
01/23 16:53:20 Trace: SENT NONFINAL DistributedBroker.UpdatesChangedResponse={ IsSupported=True WasJustUpdated=False Status='UpToDate' HasChangeLog=False CurrentVersion={ MachineValue=100700511 DisplayValue='1.7 (build 511) stable' Branch='stable' } }
01/23 16:53:20 Trace: SENT NONFINAL DistributedBroker.UpdatesChangedResponse={ IsSupported=True WasJustUpdated=False Status='UpToDate' HasChangeLog=False CurrentVersion={ MachineValue=100700511 DisplayValue='1.7 (build 511) stable' Branch='stable' } }
01/23 16:53:30 Info: [stats] 25215mb Virtual, 1549mb Physical, 809mb Managed, 298 Handles, 78 Threads