What is the operating system of your Roon Server host machine?
· Nucleus
What kind of device are you using to perform the login?
· iOS
Where are you trying to login?
· I can't log into Roon
Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.
· No, the issue remains the same
Different device
· I cannot switch to a different device
Are you still facing the issue on the different device
· No, the issue remains the same
Record the timestamp
· Si verifica sempre, non riesco da ieri non riesco ad accedere. Ho tenuto il sistema senza usarlo una ventina di giorni, ma non mi ha fatto fare nell’ultimo aggiornamento. Né mi fa accedere. Cosa devo fare?
Describe the issue
Provo ad accedere a Roon dal mio telefono iPhone 12 Pro mi riconosce mi dice benvenuto Angelo Saporetti vuoi utilizzare un account diverso gli dico provo a fare l’accesso e lo login e non mi fa fare il login e mi rimanda sempre indietro. Non mi ha fatto fare neanche l’ultimo aggiornamento
Describe your network setup
Cambridge edge no nucleos one Collegati alla rete da uno switch
Thank you for reaching out as soon as you discovered you had trouble logging into your Roon account. We’re really sorry to hear it, but we’d like to do all we can to help. As a first step, could you please try to log into your Roon account page? Is that something you can do?
If the trouble is logging into the Roon software, it is worth noting that the process involves logging in via a web browser. The pop-up might be blocked by the default browser, depending on your settings. In that case, there are a few things that can help:
Rebooting your Roon Server
Clearing the default browser’s cache and cookies
Temporarily changing your default browser
Checking to ensure that you don’t have popup or cookie blockers preventing the redirect
Disabling content blockers in Safari is most effective step for preventing login loops on iOS machines. Keep in mind that Safari will automatically be the default browser for login pop-ups even if you’ve set a different browser on the iOS device. Content blockers in Safari will intercept the URL redirect back to Roon, preventing the login from completing.
We haven’t seen a login on the affected device since you posted here and this thread will shortly auto-close without any new responses.
