· Since my iphone 15 has updated to iOS 26, i am regularly getting this screen (black with text that says "Loading... Please Wait" when it links up with my car via CarPlay (wired or wireless). Sometimes if I wait it eventually shows the regular screen, sometimes if I go out of ARC and back in it will show the regular screen, but mostly I have to restart the app on my phone. The app on the phone is always working ok, and I can even play music through CarPlay if I use the phone, but obviously the whole point is to use the CarPlay interface.
This is with an iPhone 15, and a 2023 VW ID.4. Updates to iOS 26 have not changed anything. ARC app is latest version, no changes through recent updates.
I tried deleting the app from the phone and reinstalling, but no changes.
Tell us about your home network
· Mac Mini M4 roon server, pfSense CE latest router without any particularly special configuration, Sonic fiber internet.
I posted yesterday morning when this issue occurred again, but deleted my post as it actually resolved itself, which it had not done previously. I used ARC several times in the car yesterday and the issue did not reappear. (Although I did get the “Loading” screen, it would eventually go away.)
Worth noting: I did uninstall and reinstall ARC over the weekend because I got so fed up with this issue, and perhaps that fixed something (a cache problem?).
Well it did it to me again, just now. 8:43am eastern. I had to open my phone and force quit the app then manually start music from the phone to clear it
Of course now that i’ve engaged roon support, i have not been able to reproduce. I’m getting the “please wait” screen, but i wait and it has cleared every time. Sometimes it takes up to 10s to clear. That is obviously not great, but i have not had it hang up recently.
It happened today, at 5:45PM PST. I waited for at least a minute, went to the CarPlay home screen, back into ARC, still stuck on the “Please Wait” screen. The app on my phone was fully functional, i started the music from there and it played fine. After waiting another minute or so, i went back to the CarPlay home screen, then hit the “Now Playing” app and it went into ARC and showed the correct screen, the currently playing song. So I was able to get around the issue without having to reboot the app, but obviously still an issue.
Thanks for letting us know the issue is still occuring @Jason_Ferguson and @ChrisA - our team is still in the process of attempting to reproduce the issue in-house.
We didn’t see anything out of the ordinary from the timestamp you’ve shared@Jason_Ferguson, certainly let us know the next time it happens, and we’ll take another look.
Thank you for your continued patience. This is taking longer than anyone would like but the team is still investigating this issue. We’ll post updates here as they become available from engineering.
