iPhone App Continually Crashing

Support
1

Roon Core Machine

QNAP TS-453A

Networking Gear & Setup Details

Unify switch/WiFi

Connected Audio Devices

8 Linn streamers
6 Sonos streamers

Number of Tracks in Library

50,000 tracks

Description of Issue

App on iPhone crashes and closes consistently 60 seconds - 120 seconds after opening. Happens at all times, searching, modifying groups, even just adjusting volumes.

Been happening for around a month. No problem with non iPhone control points.

QNAP NAS server, iPhone & entire network shut down and rebooted. No improvement.

Please advise how I might fix (or is this a know version issue?)

2

Hey @Peter-Marc_Fortune,

Thanks for taking the time to write in! It sounds like you’re experiencing a known issue we’re actively working on. You can learn more about it here : iOS devices crashing shortly after startup [See staff post] - #453 by Benjamin

That said, we also have a workaround we are testing (you’ll notice more on it if you read the bottom of the thread I shared) let me know if you are interested in having this bit flipped on your device :+1:

4

In my case the iOS app is extremely laggy to reconnect to the core upon resume, eg it can take quite a while for the now-playing track info to update. Problem introduced on the most recent release.

5

Thanks @benjamin the fix works for me!

1 Like
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