iPhone app stuck on 'looking for Roon Server' with Nucleus connected to router (ref#O9PAHJ)

Support
1

Hi! What’s not quite right with Roon?

· Can’t reach my Server, remotes or ARC

Can’t connect to my Server, remotes or ARC

· Other ARC issues

Tell us what's going on

· I have loaded the app on my iPhone but it shows it is looking for my Roon Server. I have a Nucleus connected directly to the router.

Tell us about your home network

· It is a TP Link.

2

Hello @Michael_Tennon,

Thanks for reaching out to Roon Support.

As a next step, could you please try connecting to your Nucleus directly by its IP address from the Roon app?

If that does not work, please enter the Nucleus IP address directly into a web browser on your phone or computer and let us know whether the ROCK Web UI page is accessible.

Also, please check the IP addresses of both your iPhone and Nucleus and let us know whether they look similar. For example, they should usually be on the same subnet, like:

  • iPhone: 192.168.1.xx
  • Nucleus: 192.168.1.xx
If the addresses look very different, such as one being 192.168.0.xx and the other 192.168.1.xx, they may be on different networks, which could prevent the app from finding the Nucleus.

Please let us know what you find.

Thanks.