iPhone Overheating Issue (ref#2AH60D)

Support
1

What’s happening?

· Something else

How can we help?

· None of the above

Other options

· Other

Describe the issue

iPhone gets hot when using app

Describe your network setup

at&t mobile

2

Hi @Gregory_Powell,

Some clarification questions that may help Roon’s support team.

Which App (Roon or ARC)?
Which Model / Version of iPhone?
Is there anything in particular happening when the phone overheats?

3

ARC App, iPhone 15 Pro.
The phone gets warm when app is being used. When the app is closed the phone cools down.

4

Hi @Gregory_Powell,

Thanks for the report. Can you share a screenshot of the internal storage space of the device in your Roon Arc settings?

How many local files are you attempting to download to the iPhone? If you haven’t yet, I’d perform a fresh reinstall of Arc over stable wifi.

Before doing so, if you’d like to keep better track of your downloaded content, I’d suggest adding it all to a single playlist to make re-downloading easier. :+1:

6

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7

Thanks for the follow up @Gregory_Powell - were you able to test my above note:

Let me know, thanks!

9

If you enable Smart Download, does it try to download everything without asking. I think that was the problem. It was trying to download everything on my computer to my phone.

10

Hey @Gregory_Powell,

Thanks for the follow-up! Here’s more info on smart downloads - you can be more specific in what it downloads to prevent any unwanted behavior:

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