I’m a Roon lifetime subscriber. My music is scatted around on multiple hard drives, so I thought it might be a good idea to take a serious look at the Nucleus as a solution. I wrote a note via the Roon website, and several days went by with no answer. I wrote again, and now, about a week later, no answer from anyone at Roon. I would think they would like to sell these things. I had a few questions on availability and what models were shipping. Crickets.
This mirrors their technical support, which is very slow. I reported an issue (software bug) a year ago and it still has not been resolved.
So while I like the Roon software, and its aspirations, I’m not at all satisfied with the communications, which are pretty much absent.
Is there some secret way to get a response from Roon? I would think they would be anxious to sell a Nucleus.