seems to me a GS308Ev4 is not a GS308E. Anyhow, network device’s firmware errors are sometime opaque to the error event handler so there could be a hidden problem… but this is unlikely the case here when sources like Qobuz and local music works fine sent to the endpoint by the same Roon server
Neither of those makes one a networking expert. And since it does not work well, there’s a good chance the network is not set up correctly.
Apples and oranges. RAAT streaming has entirely different network requirements than streaming directly from the service. Try it with an unmanaged setup, and most likely you will find that everything is working well.
Managed switches are great, as long as you really do know how to configure them correctly. And for a normal home network they are also absolutely unnecessary. And create problems, as we can see.
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Honestly? I think you’re fast disappearing down a conspiracy theory rabbit hole, and nothing anyone says will dig you out. You did ask…
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That’s true but not the right conclusion in regard to the topic
Hmm, I explained I have Tidal, Qobuz and local music files. All on the same ROCK system.
Qobuz + local music work fine. Only Tidal makes the dropouts…
Hi Andy,
Thanks for your feedback.
Btw: I do not insist on the theory… was just asking … based on all the answers there is no indicator or explanation why this anomaly happens
But all the latest answers go to much in the direction ad hominem so I close this topic from my side.
I was merely commenting on what recommendations made by Roon staff of this forum
I respect your qualifications but the answer was “buy a cheap switch and forget about it” . No need to overthink things 
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But it does not work, does it?
Different things though. Really, unmanaged switches are dime a dozen. Should be pretty easy to try one and see if it works any better or not, and rule out (or in) whether it is a switch problem, instead of starting with “people who actually wrote the software don’t know anything.”
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I have yet to experienced any drop outs with tidal and roon. I have a mix of roon ready and tested equipment.
I have had exactly this scenario off and on for the last 4 years. My ROON has, in these circumstances, always shown the ´there is an issue with a file loading slowly´ error message. I have immediately switched to the exact same song, version and stream via Tidal Connect and it plays flawlessly 100% of the time.
This has been happening intermittently long enough that I can say that it is update/version dependent. Some versions have been fine for long periods. Then, every time a new update comes out I cross my fingers and wait to see what happens.
In my communication with ROON support the blame is always pointed in the direction of my router, etc. The suggested solution is more expensive than I care to initiate, and quite frankly, I am not convinced it will solve the problem. I’m obviously not steeped in the deep technical wizardry of ROON but, if it truly was my ISP or internet equipment then why would I note the version dependent frequency? And why can I immediately switch to Tidal Connect in literally seconds and everything is fine?
I love using ROON so this problem is frustrating. But, I don’t think this is happening to many subscribers or there would be more complaints on the forums so I have learned to simply switch to using Tidal Connect until ROON decides to play nice again.
My DAC is directly connected to my ROON sever via USB and I still have the issue intermittently.
This is was posted by you sometime ago
Well, that was a simple and informative solution. Once I restarted the server software admin showed it was Roon 2.0. I opened my iPhone and it was able to connect to the Core. Finally, I opened the new ARC app and it connected as well.
Thank you Robert for making me aware of how to access the admin on my web browser. Hopefully I won’t need to access it too often but at least I have another level of investigation to utilize.
As always, enjoy the music.
James Nero
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Apple and pears: the comparision is meaningless because uses a single network hop from router to endpoint. In contrast, Roon doubles the bandwidth with two hops: router to Roon server, and Roon server to endpoint.
Roon support aren’t blaming your network; they are saying that these symptoms point to a network problem.
Moreover, updates to Roon rarely affect RAAT, so your hypothesis is likely flawed. If you want to resolve the matter, your best course is to open a new Support request.
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Thank you Martin for your opinion. I will respectfully disagree and say that the comparison is certainly not meaningless to the end user who does not have the knowledge to diagnose the problem. The OP seems to have scads more knowledge than I do but also cannot find a solution.
Your suggestion to contact support is redundant. I have a few times and no concrete solution was found by them. And yes, they did blame my network. With kindness, try not to assume what happened in an event you were not a participant in.
My post was simply to describe my observations, not propose a hypothesis, and to add a datapoint for the OP who, by my analysis, was being attacked ad hominem.
As I said in my post, this does not seem to be a common issue or there would be more complaints. Hence I expect no solution. However that doesn’t mean that the OP and I do not have a problem as described.
As always, enjoy the music.
No, Roon is not 2nd class customer for Tidal. If you’re having dropouts, something else is wrong.
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This doesn’t help your issue, but I have been running Roon/Tidal for 7 years. Never any issues with dropouts from either Tidal or Quoboz. I listen to these systems extensively. I work from home and always have music on. I’m just running these on whatever PC we happen to have laying around. This is a fairly extensive system with 11 zones.
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I have noticed when play Tidal through Roon that I have issues at times with the 24bit files not the 16bit files. The issue is after the song begins to play about 1 minute in it drops the song and goes to the next song. This continues until I am frustrated and go back to a 16bit file and all is good.
The solution I found and it seems to work is to shut down Roon and turn off my DAC/Streamer. Let things settle for about ten seconds and then turn everything back on. When I begin fresh like this the 24bit files from Tidal streamed through Roon play all the way through with no issues. I can go for months until it starts again and then I rinse and repeat and am good again.
A pain but this seems to work for me.
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