Is Roon the culprit when audio suddenly drops out over Matrix Element S?

Roon Software Discussion
1

Hello all!
My streamer is the Matrix Element S, Roon Ready. I run it via either LAN or WLAN.

For some months all has been well. Suddenly, in the last two weeks I experience audio dropouts.

Rebooting Roon has been largely ineffective; rebooting Element S - by removing and inserting the power cord - has always temporarily restored audio. But then suddenly … repeat performance …

My question: is the sudden fault a glitch in Roon or a malfunction in Element S?

Any ideas would be welcome. Thanks

2

Hi

I cant offer a fix, but I had the same issue appear the other week. Ive never had any network issues then all of a sudden roon started to stop at the beginning of a track. This wasnt on one device it was on multiple devices. Then it seemed to clear itself up, Ive had no issue in the last week or so. Looking into the logs this is what I found around the time the issue was occurring, have a search through your logs for “status”:“Lost” :

Line 18343: 12/29 21:50:29 Trace: [.NET ThreadPool Worker] [Default Output] [raatclient] GOT [14] {status:Lost,reason:{reason:ErrorDisconnected}}
Line 19843: 12/29 22:14:23 Trace: [.NET ThreadPool Worker] [Default Output] [raatclient] GOT [14] {status:Lost,reason:{reason:ErrorDisconnected}}
Line 21364: 12/29 22:42:57 Trace: [.NET ThreadPool Worker] [Default Output] [raatclient] GOT [47] {reason:{reason:ErrorDisconnected},status:Lost}
3

If you require help from the support team, please open a support request in the Support category of the forum and fill out the issue report template with as much detail as possible. That will help Tech Support get you up and running again.

Note, the Support link is clickable and will take you to the correct place to create your request by clicking on the “Get Help” button.

Thank you.