When adding a new song to the library that doesn’t work anymore.
When adding the whole album with that song, that works.
I tried it several times and it just doesnt work anymore.
Hey @Robert_Brugman,
Thanks for reaching out with your message!
For us to be able to better assist you, can we kindly ask that you resubmit a proper support ticket by filling out the questionnaire using the below link?
Please select the option that best matches your specific issue type instead of simply selecting “other”, as this form was created to help diagnose issues while gathering information and it will allow the support team to be able to best assist with your specific issue type.
Thank you!
What’s happening?
· Other
How can we help?
· None of the above
Other options
· Other
Describe the issue
Can't add a new song to my library, adding an album works
Describe your network setup
I have a windows computer with only Roon on it, a NAD M10 for playback and using an iphone/ipad/macbook to control the musis
Hi @Robert_Brugman ,
Thanks for reaching out. Does this issue impact TIDAL, Qobuz, Local Content, or a mix of them? Can you reproduce the issue and let us know the exact local time + date + track/artist that shows this error? We’ll enable diagnostics after and check to see if the logs contain any clues.
Hello This happens when I want to add a song that is playing via Tidal and I want to add that specific song. It doesn’t matter if the song is added by myself to the playlist or that it is chosen by another playlist or autoplay. I can reproduce this issue. This is a link to a video of my screen that shows quite good what is happening: iCloud Photos - Apple iCloud
The video is too big to attach,
Hello @Robert_Brugman,
Thank you for the update.
Could you kindly create a new test (dummy) profile under Roon → Settings → Profiles and check if the same behavior occurs there?
This will help us determine whether the issue is profile-specific.
Hello. I created a new profile. Tried to add a song that wasnt in my library yet. And it wasnt added. I got an error, I saw before. After selecting one song from an album, I saw the notification that the song was added and Roon showed a message that the album was removed. This notification isn’t always shown, but I saw it before.
Hi @Robert_Brugman,
The video suggests you’re encountering a known sync issue with Roon/Tidal for which the team has released a fix in #earlyaccess.
This fix will be available in the next Roon update, but if you would like to test it in the meantime, please see here:
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