Issue linking iMac music files to Nucleus One core (ref#52XMP8)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Trying to copy Music file from an iMac used as a core to a new Nucleus One new core with internal drive. Having issue linking to the iMac music files. I have reviewed the Migration Help file but still having trouble.

Tell us about your home network

· Eero 7 hardwired

2

Hello @Bruce_Duncan,

Thank you for reaching out, and congratulations on your new Nucleus One! I understand you are running into some trouble migrating your library from your iMac to the new internal drive.

To make sure we provide the exact right guidance, could you please clarify a bit more about where the process is getting stuck?

  • When you mention "linking to the iMac music files," are you trying to copy the files from the iMac directly onto the Nucleus's internal storage over your network using Mac's Finder?
  • Or are you trying to keep the files stored on the iMac and just point the Nucleus to read them over the network as a shared folder?
Additionally, if you are seeing any specific error messages, could you please take a screenshot of what you are seeing and share it here? A screenshot of your current Settings > Storage page in Roon would also be incredibly helpful for us to see exactly what the Nucleus is looking at.

Looking forward to your reply so we can get your music properly migrated over!

3

The files are currently being read over the network and show up in ROON. I want to copy the files from the iMac directly onto the Nucleus internal storage over the network using Mac Finder. Currently only two files seem to have copied, after a 24 hour time period. Three screech shots are attached.

ROON Storage 3
ROON Storage 31920×1080 278 KB

ROON Storage 2
ROON Storage 21920×1080 233 KB

ROON Storage 1
ROON Storage 11920×1080 153 KB

4

Hi @Bruce_Duncan,

Thank you for the screenshots! To copy your music library from your iMac directly to the Nucleus One’s internal storage, the fastest and most reliable method is via SMB network share from Finder.

  1. Open Finder on your Mac
  2. Press Command + K to open “Connect to Server”
  3. Enter: smb://NUCLEUSONE/Data/Storage/InternalStorage or smb://<IP address>/Data/Storage/InternalStorage
  4. If prompted for credentials, enter Guest for both username and password
  5. A Finder window will open showing the Nucleus internal storage — drag and drop your music folders into it

The transfer speed will depend on your network, but a large library over a wired Eero connection should move significantly faster than what you’ve been seeing. If only two files copied in 24 hours, it’s likely the files were being transferred a different way.

For full details, including how to make this share mount automatically on login, see our guide here: https://help.roonlabs.com/portal/en/kb/articles/nucleus-internal-storage

5

The issue I have now is the process is hitting a song it cannot copy and stopping the process instead of giving the option to skip the song and continue. Please advise