Hello @Robert_Imhoff,
Thank you for submitting those logs, I was able to locate them and have asked the QA team to take a look, I will be sure to let you know once I hear back from QA regarding their diagnostics for this issue.
Until we hear back I have a few things I’d like to try here to get you back up and running but can you confirm if you have a backup of your Roon database? Regardless if you do have one or not, please proceed with the following steps:
- Exit out of Roon
- Navigate to your Roon’s Database Location: https://kb.roonlabs.com/Database_Location
- Find the folder that says “Roon”
- Rename the “Roon” folder to “Roon_old”
- Restart the Roon App to generate a new Database folder
- (Optional) if you have a Database Backup, you can now restore the library
- Do not delete or modify the “Roon_old” folder for any reason until we hear back from QA, this is the failsafe in case you don’t have a backup made
This step should look like this in Windows:
Thanks,
Noris