Issue moving server to new computer without authorization prompt (ref#NVGXTN)

[Gregory_Totman]

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Trying to mover server to new computer ,not getting message to de authorise or authorise licence .Followed the procedure yet stalling when loading music says folders aren't authorised.

Tell us about your home network

· new computer is running ethernet connectivity old computer on wi-fi same network

[vadim]

Hello @Gregory_Totman

Thank you for reaching Roon support.

Let’s try a fresh database and see if your issues persist:

• Create a Backup of your current database
• Exit out of Roon + RoonServer (from taskbar area)
• Navigate to your Roon Database Location
• Find the folder that says “Roon Server” and “Roon”
• Rename the “RoonServer” folder to “RoonServer_old” and “Roon” to “Roon_old”
• Reinstall the Roon App from our Downloads Page to generate a new Roon folder
• Verify if the issue persists on a fresh database before restoring the backup

Here is the process outlined from a macOS machine:

[Gregory_Totman]

Thank You Vadim , I’ve completed the process as you outlined , Unfortunately when I log into ROON on new computer its is still saying folders not authorised to load music ? MSG : " "Error loading folder unauthorised " I await further advice to resolve

Regards Greg

[Gregory_Totman]

Vadim , hey hey I resolved this issue allowing full access in the privacy settings . It fixed the problem . thank you for interest . Greg

[noris]

Hi @Gregory_Totman

Glad to hear you got it sorted by allowing full access in the privacy settings. That resolved the unauthorized folder error when loading music on the new computer. Thanks for letting us know and hope you have a pleasant listening experience with Roon!