Issue playing new artists on Roon with Tidal (ref#V4SU98)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Using roon and Tidal I keep getting............ nothing. Cannot play new things I am wanting to listen to Immanual Wilkens, Tommaso Moretti, Ches Smith... long list. But ask to play Al Stewert year of the cat... got that! ???

Tell us about your home network

· I need a server that plays music. My son laughs and says why don't you use spotify? Good question....

2

They are there in Tidal and in Roon with Tidal

Maybe the problem is that Roon‘s search can’t deal with two typos. It works if I search for Immanuel Wilkins.

Yes, also there but not found with „Stewert“. Stewart works.

Generally, Roon search tolerates a little fuzziness in spelling, but not always and not very well if there’s more than one typo.

If none of these work for you, even with correct spellings, something is amiss and Roon support will be along to help.

3

Hi @Duane_Inscho,

Thank you for your post. We’ve pulled logs so we can pinpoint any errors.

Diagnostics show repeated playback initiation failures with Tidal tracks on a particular Zone named Brooklyn DAC.

03/06 18:22:06 Warn: [Brooklyn DAC] [zoneplayer/raat] Failed to prepare Brooklyn DAC+ in 15000ms. Giving up
03/06 18:22:06 Warn: [Brooklyn DAC] [zoneplayer/raat] failed to setup any endpoints..giving up

This Zone fails to initiate on the selected driver, which appears to be the Wasapi native driver on this Roon Server machine.

Please try using the dedicated driver for this DAC from Mytek instead:

https://cloud.mytek.audio/apps/sharingpath/mytek.audio/download_library/MytekUSBDrv_v4.45.zip

Also double-check you’re using the latest firmware for this device from Mytek’s download page here.

Do you have any issues with Tidal if you play to the laptop speakers?

We’ll watch for your reply. Thank you!

4

Hi @Duane_Inscho,

We’re reaching out because we’ve not seen any response since your original post. Please let us know if you’re still experiencing this issue. This thread will eventually auto-close without any new replies from the OP. Thank you!

5

This thread is now closing due to inactivity. Please reach out in a new tech support request if you require additional assistance and we’ll reactivate the conversation. Thank you!