Issue with Database Update Causing Connection Failure (ref#S0VP7U)

Support
1

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· I see something else

When you try to connect, what screen do you see?

· Just the Roon logo

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Roon Optimized Core Kit* (ROCK)

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

After taking a Roon client for today (7/18/2024) it said it need to update the database. Since then I'm unable to get a connection. What I see in the logs is thousands of these entries: 07/18 20:59:57 Trace: [music/query] query returned 71 Sooloos.Broker.Api.AlbumLite(s) and this has been going on for over an hour.

Describe your network setup

I have a ubiquity unifi network. with 3 access point, unified switches and a UDM-pro gateway. Everything else is working fine.

3

Hi @dinolachiusa ,

Thanks for the report. Is there any change in behavior if you try to perform a full reboot of ROCK? Press the power button once, wait 30 seconds to fully turn off, then turn back on?

5

Hi Noris,

No change in behavior. It is still logging:

07/20 13:15:27 Trace: [music/query] performing tag query
07/20 13:15:27 Trace: [music/query] query returned 1 Sooloos.Broker.Api.Tag(s)
07/20 13:15:27 Trace: [music/query] performing tag query
07/20 13:15:27 Trace: [music/query] query returned 1 Sooloos.Broker.Api.Tag(s)
07/20 13:15:27 Trace: [music/query] performing tag query
07/20 13:15:27 Trace: [music/query] query returned 1 Sooloos.Broker.Api.Tag(s)
07/20 13:15:27 Trace: [music/query] performing tag query
07/20 13:15:27 Trace: [music/query] query returned 1 Sooloos.Broker.Api.Tag(s)
07/20 13:15:27 Trace: [music/query] performing tag query
07/20 13:15:27 Trace: [music/query] query returned 1 Sooloos.Broker.Api.Tag(s)
07/20 13:15:27 Trace: [music/query] performing tag query
07/20 13:15:27 Trace: [music/query] query returned 1 Sooloos.Broker.Api.Tag(s)
07/20 13:15:27 Trace: [music/query] performing tag query
07/20 13:15:27 Trace: [music/query] query returned 1 Sooloos.Broker.Api.Tag(s)
07/20 13:15:27 Trace: [music/query] performing tag query
07/20 13:15:27 Trace: [music/query] query returned 1 Sooloos.Broker.Api.Tag(s)
07/20 13:15:27 Trace: [music/query] performing tag query
07/20 13:15:27 Trace: [music/query] query returned 1 Sooloos.Broker.Api.Tag(s)
07/20 13:15:27 Trace: [music/query] performing tag query
07/20 13:15:27 Trace: [music/query] query returned 1 Sooloos.Broker.Api.Tag(s)
07/20 13:15:27 Debug: [easyhttp] [5197] POST to https://api.roonlabs.net/discovery/1/query returned after 362 ms, status code: 200, request body size: 74 B
07/20 13:15:27 Info: [stats] 10542mb Virtual, 3011mb Physical, 534mb Managed, 357 Handles, 132 Threads
07/20 13:15:36 Debug: [easyhttp] [5198] POST to https://api.roonlabs.net/device-map/1/register returned after 374 ms, status code: 200, request body size: 11 KB
07/20 13:15:36 Trace: [devicemap] device map updated
07/20 13:15:42 Info: [stats] 10542mb Virtual, 3011mb Physical, 535mb Managed, 357 Handles, 132 Threads
07/20 13:15:57 Info: [stats] 10245mb Virtual, 3011mb Physical, 534mb Managed, 357 Handles, 94 Threads
6

Did you reboot the server?

7

I did reboot. Initially it had no effect. Things got better after I took the most recent update.

8

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