Issue with Hi-Def Streams for JB Radio2 (ref#N1C39W)

[NoNaim]

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

Please can you fix the hi-def (16 & 24 bit) streams for JB Radio2 from Ontario, Canada.

Describe your network setup

Archer VR900, Roon Nucleus Rev.2

[BrianW (Brian)]

Until Roon correctly deals with flac streams containing metadata it isn’t possible to use them (it will stop after every track).

JB Radio stopped using the non-metadata flac stream.
See

JB Radio2 MIA again

Check out the JB Radio-2 Facebook. You’ll see they recently changed the stream URLs, and I suspect they don’t have a non-metadata FLAC stream compatible with Roon any more, but I have not looked into it in detail.

[NoNaim]

Please can you explain then, how I can stream 16bit JB Radio2 on my Naim Audio NSS333.?

[BrianW (Brian)]

Presumably because Naim deals correctly with the stream - Roon doesn’t (and are aware of the issue).

[NoNaim]

Thank you, Brian. How long does Roon usually take to address these issues?

[BrianW (Brian)]

Well, this particular issue has been known for almost 5 years…

Some FLAC streams removed

Many Flac streams do not carry metadata; it is difficult for the Icecast servers used by most stations to do this. Some stations have started using an alternative method of including metadata which involves the stream logically starting and stopping for each track. At the moment Roon cannot deal with this and will stop processing the stream at the end of the track. Until this problem is fixed, we are removing the affected streams from the database. At present the stations and streams are Mo…

[NoNaim]

Reading the above, does not sound very encouraging on Roon fixing this. I thought Naim was bad enough, with a week loss of service with Vtuner.
This does not sound very encouraging for Roon support. This seems to be a long outstanding problem. It should have addressed before now. Hell, Naim sorted the problem with Vtuner in a year. They just got rid of them and deal with all collation of the streams themselves.
As this has been a known and long outstanding problem, Brian. I feel Roon should give a explanation of why this has not been addressed.

[NoNaim]

So let me get this right. Roon sells you a lifetime licence product, which relies on suppliers of music ie. record companies, music streaming services and radio station streams. All is working well at the time of the purchase, of the lifetime Roon licence.
Then one the suppliers of music, suddenly changes something. So Roon, say screw you, we have your money. Why should we give a chuff, we did not change anything.
Have I missed something?

[Jay_Kassabian]

Yeah I’ve come to the conclusion that Roon is fairly indifferent - they move at a snails pace - It would be really great to see JB radio fixed but don’t see it happening anytime soon – I just hope Radio Paradise doesn’t change anything or we’ll be stuck with 320 BPS if we’re lucky

[NoNaim]

If only, it was at snails pace !
What I find hard to understand, is you pay a subscription for a inferior support service.
Naim Audio had a problem with Vtuner, no service and support over Xmas. What did Naim do? They took the internet radio service in house. No problemo