Issue with KEF LSX 1 not connecting to Roon Airplay for Tidal stream (ref#690LLQ)

[Joe_Varley]

What best describes your playback issue?

· Other

Is there a specific error message you see? If so, please select from the following options:

· Other

Please try to reboot your Roon Server and check to see if this helps.

· Rebooting my Server had no effect, the issue remains

Please try to reboot and unplug/replug in your affected audio device and check to see if this helps.

· Rebooting and unplugging/replugging my audio device, the issue remains

Please open your Roon Remote and select the "System Output" Zone and try to play to it. Do you encounter any playback errors with this Zone?

· I can play back music *without issue to System Output*, it is only the *other zone that has issues*

What method is the audio device connected with to the server (Roon Ready, HDMI, USB, AirPlay, Chromecast, etc.)?

· Airplay

Is the audio device on the latest firmware version, as per the manufacturer's app?

· Yes

Is there any change in behavior when using a different cable for the connection for the audio device?

· No, using a different cable didn't change anything

Have you reached out to the manufacturer of the audio device regarding this issue yet?

· Yes, but I have not heard back

Does the issue happen with local library music, streaming service music, or both?

· Both local and streaming content are affected

Please try playing content of a lower sample rate (44.1kHz or 48kHz). Do you still have the same issue?

· No, lower sample rates are still affected

What is the model/manufacturer of the affected audio device(s) and the connection type?

· Kef lsx

Describe the issue

Hello I’m having an issue now that when I try to play music on the kef lsx 1 via roon airplay (tidal stream) it doesn’t connect.

Used to work fine any idea what might be doing wrong?

Is it something to do with airplay2?

Thanks
Joe

Describe your network setup

Virgin media Router to mesh wifi extenders. Kef lsx connected directly to ethernet cable

[Robert_F (Rob)]

@Joe_Varley, try connecting the LSX 1 to the Apple Home app, it’s what corrected the issue for me. The LSX then appeared correctly in Roon, able to use AirPlay 2.

[daniel]

Hi @Joe_Varley,
Thanks for writing in to let us know about this issue. Please try @Robert_F’s suggestion and let us know if it works.

[AP1000 (Adrian Pearmund)]

I have the same problem. My LSX 1’s won’t connect to AirPlay. The solution I have is resetting the speakers using the small reset button at the back of the speaker. Once I’ve done that, (holding in the button for 30 seconds) I can reconnect. I have to do this every time I want to use them, so it’s not a long term solution. Hopefully KEF can come up with a fix, as the issue certainly seems to be with the speaker. For ref. I also have a pair of LS50s 2 wireless and I have no issues connecting to them.

[Robert_F (Rob)]

@AP1000, have you tried adding the LSX to the Apple Home app if you use Apple’s ecosystem?

[AP1000 (Adrian Pearmund)]

The speakers were connected to the Apple Home app. I’ve now removed them and reset the speakers again. I’ll provide an update as to whether that works in the long term or not. KEF have said that the speakers may not be compatible with the latest google mesh update, but I’m not convinced, as they worked perfectly before. I certainly don’t want to have to buy the LSX 2s just because of a software update.