Issue with loading the library - QNAP NAS

Support
#1

Roon Core Machine

QNAP HS453DX 8G

Networking Gear & Setup Details

Wired in-house and playing via airplay for two grouped devices.

Connected Audio Devices

NAS HDMI out to Pioneer receiver and airplay to i.e. AudioPro C10mkII

Number of Tracks in Library

17000 and connected to TIDAL

Description of Issue

Once every two/three days I’m not able to start up Roon because of a database loading issue.

I’m unable to reproduce the fault and have been monitoring this behavior for over a month now. Recent updates dit not help.

Maybe can you help me with the log files? (Where do I upload those?)

Server cpu/ram seem to be okay. Can’t find any spikes (over 50%) during playback. It hovers between 8 and 15 %, higher is when the NAS is adressed for something else.

NAS is powered uninterrupted and back-ups are made every 4 days. Crashes are not related to the back-up proces. Not all back-ups are restorable (?), but the last one is allready restored for three times.

Library has been cleaned, server files has been replaced, a total delete and restore have been done. Problem still exist.

NAS memory has been checked and found all okay.

Recap: No issues visible during playback, but crashes happen randomly (it seems).

Thank you for your help.

Best regards,

Dimitri

image
image
image

#3

Sorry you are having uses and I am not an expert with any of this. I also use two QNAP NAS for my Roon Cores and Roon requires a NAS with a minimum of an i3 Core processor. One of my NAS has and i3 processor and the second NAS has an i5 processor. When I go to QNAP, your NAS model shows it having the Intel Celeron J4105 quad-core 1.5 GHz Processor which I believe is lesser than the i3 processor and with 170000 tracks, your machine is working pretty hard. I am not an expert, but the processor may be lacking horsepower.

#4

Hi Stephan,

Thnx for your reply. It never was the problem, I’ve had a subscription for several years already. Had some issues in the beginning, but they’ve been adressed.

Roon and QNAP used this setup even as a display somewhere. It’s a fanless NAS, nice and quiet.

The NAS is only used for back-up some files, so no punishing of the cpu whatsoever.

There must be something new which is bugging my setup, but I can’t get my finger on it.

#5

I didn’t realize the QNAP was just for backups. I just saw that your post stated your ‘Roon Core Machine as QNAP HS453DX 8G’. I am sure somebody on this forum will help you out.