I type in my userid and password, it asks if I downloaded the Roon app, which I did, and I enter in my password, and it just takes me back to another popup to type in my userid and password again. I have typed in my userid and password over and over and I cannot get past this. I'm on a Chrome browser on a Mac Studio running MacOS 14.5
Thanks for sharing your report, and I’m sorry to hear you’re having issues logging in!
Can you temporarily test out using a different internet browser, other than Chrome?
Within chrome, do you have any specific popup blockers or antivirus security active?
Lastly, have you confirmed Roon has been set as a proper exception in your mac firewall? While this usually isn’t something you need to do manually, there have been reports of network blockage due to firewalls in the past. You can read a bit more about that here:
Thanks for your quick reply, Benjamin - yes, I did recently update my McAfee anti-virus on my Mac, so I’ll have a look at the firewall settings tomorrow. I’ll also give it a try on my Safari browser. All the best, Lars.
Hi - I went and checked permissions and Roon has full file access to anything it needs; I don’t want to turn off my Firewall as I want my computer to remain protected. Still just going round and round with the login screens on Chrome; it accepts my password but takes me back there anyway. I tried my Roon login and password in the Safari browser, but I can only get to my Account Information page. Can I just get my account completely deleted and start all over again, or delete the Roon.app on my computer and download it and reinstall it again?
I'm on a Mac running OS 14.5. When I log in to Roon via Chrome, it accepts my login credentials and then asks me to log in again, and this is just an endless loop I cannot get out of. When I log in via Safari, I can get to my Account Info page and that's it. I want to just completely delete my account, remove it from my Mac, and start this all over again. I've asked if this could be done but have gotten no answer. Please help.
Describe your network setup
Netgear Nighthawk Modem, Netgear Orbi router
{“responseText”:{“error”:{“message”:“The server had an error while processing your request. Sorry about that!”,“type”:“server_error”,“param”:null,“code”:null}},“responseHeader”:{“date”:“Tue, 30 Jul 2024 16:50:19 GMT”,“x-request-id”:"req_33ff58643c0950b428
You can do this (you would lose any Roon settings you have setup unless you have a backup) but I suspect it would not solve your login issue. Earlier @benjamin mentioned the firewall to you. To clarify you do not need to turn off your firewall for Roon to work. But Roon processes (i.e. Roon, RoonAppliance, and RAATServer) need to be whitelisted in the firewall. Roon relies on a lot of upstream services to do what it does. Please let us know if this helps of not.
Hi Daniel - I just went to the Settings on my Mac and checked the Firewall settings, and for Roon.app, it’s ‘whitelisted’ - it’s set to ‘Allow incoming connections’, and other apps that also say this are having no problems.
I also checked permissions, and Roon is also set up to allow the app to access Media and Apple Music, and it has full disk access to my Files and Folders.
If there are any other places I should look, please advise.
I don’t care about losing any Roon settings because I’ve just started trying to use this and I don’t have any settings to lose.
I don’t know what RoonAppliance or RAATServer are as nothing with those names seems to be on my computer.
The only ones I see in the Activity Monitor are ‘Roon’ and ‘RAATServer’. ‘Roon’ was using something like 48% of the CPU when I checked a few minutes ago so I closed it and re-opened it and now it’s back to something reasonable like 4.7%. Tried logging in again and still just going from one login screen to a different one…
I will do that, thanks, but I just wanted to tell you right now that yes, it’s been a very long time, well over a year, since I last used the Roon app. That’s why I thought maybe starting over from scratch might work, but I’ll check out that link and get back to you…
Thank you, Benjamin; I thought it might be something like that; I’ll download and install the latest version and hopefully I can update the Roon server from that. I’ve also been corresponding today with Rebeka on the Customer Success Account team via direct email…
