Issue with Nucleus connection due to failed update process (ref#QXE76U)

[Keith_Harris]

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What’s happening?

I'm having trouble connecting to Roon

What type of connection issue?

I can't connect to Nucleus

Does Nucleus show up in macOS Finder / Windows Explorer?

Yes

Have not been able to connect to my Nucleus for months. I get a message saying an update is needed, Roon attempts to update, I get a message saying Waiting for remote Core, then finally it says Uh Oh and errors out. Repeat to infinity.

[benjamin]

Hey @Keith_Harris,

An odd issue you have indeed! I’m curious to see if refreshing your Roon database may help in this case. Do you have a recent backup saved?

Please follow the steps below to refresh your database:

• Create a Backup of your current Roon Database
• Stop RoonServer from running in Nucleus’s WebUI
• Navigate to your Nucleus’ Database Location
• Find the folder that says “RoonServer”
• Rename the “RoonServer” folder to “RoonServer_old”
• Restart the RoonServer in the WebUI to generate a new Database
• On the Roon Remotes, press “Use another Roon Server” and connect to the new database

Thanks!

[Keith_Harris]

Well isn’t that something. I’ve had this issue for months and the Nucleus finally resolved itself right after I write into support finally. Go figure.

So it broke out of the loop finally and updated my database and once that happened it is good to go and I can access my music again. Thank you for the prompt reply!