Issue with Payment on Tidal Preventing Playback (ref#90YDCF)

[Alex_Ipskamps]

Full form submission

What’s happening?

· I'm having trouble playing music

What best describes your playback issue?

· Other

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Describe the issue

With the charges from Tidal , I can not play anything ...?

[Suedkiez (Just a fellow user like you)]

Did you update Roon to the latest version on server and all remotes, and set „Max“ quality in Roon > Settings > Services?

[Alex_Ipskamps]

Yes , I did …

[AceRimmer (Smoke me a kipper, I'll be back for breakfast!)]

But what do you mean by the title of the thread?
“Issue with payment on Tidal”
That sounds like something else entirely?

[Alex_Ipskamps]

The price for Tidal is changed … from that moment I can not play anything anymore on Roon … My abonnement is still the same … ???

[AceRimmer (Smoke me a kipper, I'll be back for breakfast!)]

I’m sorry but this doesn’t sound like a Roon issue but some problem with your Tidal account.
What Tidal plan are you on right now, is it in good standing and are you sure you are logged into Roon/tidal using the correct email address?

Also what error is showing when you try to play anything from Tidal via Roon?

And can you play music directly through the Tidal app?

[Alex_Ipskamps]

I have fixed it , … many Thanks !!!