Issue with Playback Skips and Stops on Roon Server (ref#PRSE26)

[Cian_Lynch]

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What’s happening?

I'm having trouble playing music

What best describes your playback issue?

Roon skips through tracks rapidly

When I try to play music from either Tidal or a local network NFS drive within 6 seconds of playback starting, I get "Tidal/An Audio File is loading slowly. This may indicate a performance or hardware problem." and the track skips to the next and then skips quickly past any queued music and stops. My roon server is running on a stable Debian linux build and has been working fine for some years.

[daniel]

Hi @Cian_Lynch,
Thanks for writing in to let us know about this issue. Next time this happens please note the title of the track playing and the date and time, let us know, and we will activate diagnostics on your account.

[Cian_Lynch]

For unknown reasons, this problem seems to have resolved itself but now a different issue presents, I can play FLAC files from a NAS without issue but attempting to play an mp3 file (from NAS) results in the following error message from Roon and playback stops:

“Playback failed because a required CODEC is not available”

[daniel]

Okay, this means that your server is missing some files it needs to understand mp3 files. This article should help you out https://help.roonlabs.com/portal/en/kb/articles/roon-os-missing-codecs#Missing_Codecs

[Suedkiez (Just a fellow user like you)]

@Cian_Lynch on Debian this should do it:

1. Update Debian package lists: sudo apt update.
2. Install FFmpeg with the apt package manager: sudo apt install ffmpeg.

Note in the above linked Roon documentation:

On Linux, Roon expects to find the codecs installed as part of the Linux based operating system.