Issue with Roon ARC app pausing music playback when switching from WiFi to LTE (ref#ERGK6Q)

[Marcin_Ulanowicz]

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· Other

Describe the issue

When I'm preparing to leave home, while still connected to WiFi, I open to Roon ARC app, select an album, and then click play the whole album. Music starts playing. Then I leave my house, WiFi connection drops, I am outside, connected to LTE. Then after 1-2 songs from the album, the music stops playing. I need to get my phone from my pocket and click play on the song, when it stopped playing on. It is really annoying.

Describe your network setup

WiFi Orange Funbox6 with WiFi6

[Neil_Small]

@Marcin_Ulanowicz

WiFi connection drops, I am outside, connected to LTE

@Marcin_Ulanowicz , I find there are more problems switching from WiFi to cellular than is worth continuing starting playback this way. Now, I always wait 'til I’m on cellular before firing ARC up and hitting play. Cheers.

[benjamin]

Hi @Marcin_Ulanowicz,

We’d be happy to take a closer look for you. Could you please reproduce the issue and share the specific date and time and name of track playing when you run into stoppage?

Thanks!