Issue with Roon connection to iMac (ref#TFKB60)

Support
1
Full form submission

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· I see something else

When you try to connect, what screen do you see?

· I see the Server but the Connect button is grayed out

Did restarting your Roon Server help?

· No, Roon Server is still *"Initializing..."*

Did rebooting your network gear help ?

· No, Roon Server is still *"Initializing..."* - *I need help.*

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

What is the operating system of your Roon Server host machine?

· *MacOS*

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

Roon won't connect to my Imac / it was working fine up to this point / I don't recall doing anything different

Describe your network setup

it's connected via ethernet / maybe the issue occured after Xfinity (my internet provider) was down for a time for an upgrade

3

@wave3info, have you rebooted everything (your modem/router, Roon Server computer, and all Roon Remotes)?

4

Hi @wave3info,

Thank you for your patience as the team was away over the weekend.

We’ve taken a look at diagnostic info for your account and can see a RoonServer instance authenticated within the last day and on the most current Roon builds. Am I correct in assuming that you’ve been able to connect to your RoonServer in the interim?