Issue with Roon hanging on redirecting page during login (ref#JIHEV5)

Support
1

Affected Product

Roon

Roon Issue Category

Installation or Setup

Description of Issue

Ran into problem with Roon running on my Synology NAS so, decided to move it to a Mac mini, but cannot get beyond logging in, it just hangs on the redirecting page?

Roon Server Platform

macOS

Roon Server Specifications

Mac mini 2.6GHz Quad Core i7, 16Gb RAM, SSD 1Tb drive

Connected Audio Devices

Q Acoustics Q Active 200 and 400

Home Network Details

Wired ethernet, 1Gb optical broadband to home, YouFibre Arris NVG578LX

3

Hi @Steve_Adams,

Taking a look at basic account diagnostics, there’s a possibility that Roon didn’t fully dissociate from the previously installed RoonServer instance.

Provided you have a recent Backup available, I’d fully refresh RoonServer on both machines before freshly downloading/installing RoonServer on the Mac and restoring.

  • Exit out of RoonServer
  • Navigate to your RoonServer’s Database Location
  • Find the folder that says “RoonServer”
  • Rename the “RoonServer” folder to “RoonServer_old”
  • Reinstall the RoonServer App from our Downloads Page to generate a new RoonServer folder
  • On the Roon Remotes, press “Use another Roon Server” and connect to the new database

Thank you!