What best describes your playback issue?
· I hear distortion or noise when I'm playing music
Is there a specific error message you see? If so, please select from the following options:
· Other
Please try to reboot your Roon Server and check to see if this helps.
· Rebooting my Server had no effect, the issue remains
Are you having an issue with a single Zone or multiple Zones?
· I'm having playback problems with all my Zones.
Does the issue still occur with all Digital Signal Processing (DSP) disabled in MUSE?
· Removing DSP has no effect. I'm still having the same problem.
Does the issue happen with local library music, streaming service music, or both?
· I only have local library music, so I can't test streaming service music.
Where is your local content stored?
· On the same machine where RoonServer is running, USB drive
If you move the content from your NAS to a local storage location, do you still experience issues with playback?
· The issue happens for both the NAS storage location and on the secondary storage location
Please try playing content of a lower sample rate (44.1kHz or 48kHz), does this work as expected?
· The issue only impacts higher sample rates
What are the make and model of the affected audio device(s) and the connection type?
· See answer to last question.
Describe the issue
Recently, Roon started not playing DSD files in any resolution in Native form using fixed volume. It plays a harsh hissing noise. This just started happening recently, and I was able to play DSD files in Native/ Fixed volume until last week. All resolution PCM files up to 352.8khz/24 bit are playing correctly in Roon.
I have a brand new Singxer SU-6 DDC and a Denafrips Ares 12th-1 DAC both capable of playing DSD up to 512. I know the DDC and the DAC are functioning correctly because I am able to successfully play the DSD files in my other program, J River Media Center 32.
Please advise, and thanks.
Bill
Describe your network setup
Brand new Windows 11 Professional audiophile computer, music server is a 14TB Western Digital outboard USB hard drive connected via USB to Singxer SU-6 DDC connected by I2S HDMI to Denafrips Are 12th-1 DAC. All equipment is bran new with the exception of Westren Digital server which I know is functioning correctly as I can sucessfully play all types and resolutions of music files through my J River Medai Center 32 software.