Issue with Roon not Playing DSD Files in Native Form (ref#XB6XQH)

What best describes your playback issue?

· I hear distortion or noise when I'm playing music

Is there a specific error message you see? If so, please select from the following options:

· Other

Please try to reboot your Roon Server and check to see if this helps.

· Rebooting my Server had no effect, the issue remains

Are you having an issue with a single Zone or multiple Zones?

· I'm having playback problems with all my Zones.

Does the issue still occur with all Digital Signal Processing (DSP) disabled in MUSE?

· Removing DSP has no effect. I'm still having the same problem.

Does the issue happen with local library music, streaming service music, or both?

· I only have local library music, so I can't test streaming service music.

Where is your local content stored?

· On the same machine where RoonServer is running, USB drive

If you move the content from your NAS to a local storage location, do you still experience issues with playback?

· The issue happens for both the NAS storage location and on the secondary storage location

Please try playing content of a lower sample rate (44.1kHz or 48kHz), does this work as expected?

· The issue only impacts higher sample rates

What are the make and model of the affected audio device(s) and the connection type?

· See answer to last question.

Describe the issue

Recently, Roon started not playing DSD files in any resolution in Native form using fixed volume. It plays a harsh hissing noise. This just started happening recently, and I was able to play DSD files in Native/ Fixed volume until last week. All resolution PCM files up to 352.8khz/24 bit are playing correctly in Roon.

I have a brand new Singxer SU-6 DDC and a Denafrips Ares 12th-1 DAC both capable of playing DSD up to 512. I know the DDC and the DAC are functioning correctly because I am able to successfully play the DSD files in my other program, J River Media Center 32.

Please advise, and thanks.

Bill

Describe your network setup

Brand new Windows 11 Professional audiophile computer, music server is a 14TB Western Digital outboard USB hard drive connected via USB to Singxer SU-6 DDC connected by I2S HDMI to Denafrips Are 12th-1 DAC. All equipment is bran new with the exception of Westren Digital server which I know is functioning correctly as I can sucessfully play all types and resolutions of music files through my J River Medai Center 32 software.

Until last week you were able to play.
All equipment is brand new. Have you ever been able to play with this new equipment or was it other equipment?

–MD

Yes Mike, it was correctly playing DSD files with this new equipment.

Bill


Hi @billhahn,

Thanks for writing in and sharing your report!

What device specifically are you setting as your zone/endpoint when the issue occurs? We’re unable to connect to your Roon Server machine, could you please reproduce the issue (no need to play any actual volume when doing so) and share the track name. After that, please use the directions found here and send over a set of logs to our File Uploader?

We’ll be on standby for your reply, thank you! :+1:

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