Issue with Roon Unable to Play Music from Qobuz (ref#SCQBXE)

Support
1
Full form submission

What’s happening?

I'm having trouble playing music

What best describes your playback issue?

Roon skips through tracks rapidly

Roon cannot play music from Qobuz. There was no issues until now. Can technical support pls help look into it as soon as possible ?

3

I have the same issue. After running the update, I can not connect to Qobuz anymore.

Network error: please check connection.

But everything works fine on my network, just not in Roon.

4

@Edwin_Noordeloos - please open a separate Support request in the Support category for your issue. Thanks.

5

@Edwin_Noordeloos @Keith_Ho
Please try this first:
https://community.roonlabs.com/t/cannot-connect-to-qobuz-after-update-ref-4tulrl/267116/3?u=axel_lesch

6

A post was merged into an existing topic: I’m having issues accessing Roon services or Tidal / Qobuz / KKBOX after the latest update (build 1382) [Investigating]