Issues accessing ROCK (OS175) from Windows 10 Remote

[noris]

Hi @Mario_Bucco,

I have split your post into it’s own thread so that we can take a closer look into this issue of the Windows 10 Remote. I am reiterating the information contained in the previous thread for easy access:

@Mario_Bucco

The router is a Verizon Fios Quantum and I’m using a Verizon Fios Network extender and Motorola MM1000 moca adapter. Both of these are connected to the Quantum router via the same coax cable run and are on the same network.

The NAS and Roon Rock are using 2 different switches. Both are connected to the switches via ethernet cables. The NAS switch is connected directly to the Fios Network extender and the Roon Rock switch is connected directly to the moca adapter.

I am also seeing frequent problems with the ROCK losing connection to the Windows 10 pc on the same switch as the NAS. The Windows 10 pc is also connected via ethernet. I’m working on rebuilding the Roon database for my music and as a result have not been doing much listening to the system connected to the same switch as the ROCK, so I don’t know if there are instability issues there as well.

Can you clarify how exactly the Windows 10 PC is losing the connection? Are you being presented with an error message, the “Choose your Core” screen, or any other symptoms? Is it just the Windows 10 remote that is displaying this behavior or do other Roon Remotes display this behavior as well?

Can you please try bypassing the network extender and the MoCa adapters as a temporary test and have both the Core and the Windows 10 remote connected directly to the router? Does the same behavior still occur?

Thanks,
Noris