Issues accessing Tidal

[David_Radnell]

Core Machine (Operating system/System info/Roon build number)
Linux - build 667

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
WiFi

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Squeezelite endpoints.

Description Of Issue
I am having issues accessing tidal content. Roon is showing that it logged in. However I cannot see any tidal albums listed when I look at an artist page.

There are some 403 errors in the log:

10/24 11:54:09 Debug: [easyhttp] [17] GET to https://tidal.roonlabs.net/1/featured/top/albums?offset=0&count=30&c=tidal-au returned after 1149 ms, status code: 403
10/24 11:54:09 Debug: [easyhttp] [16] GET to https://tidal.roonlabs.net/1/featured/new/albums?offset=0&count=30&c=tidal-au returned after 1153 ms, status code: 403

I have restarted the core which has made no difference.

Note: I can play music on tidal if it is already in my library. I just cannot see albums that are not in my library.

[noris]

Hi @David_Radnell,

@David_Radnell

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
WiFi

What is the model/manufacturer of all your networking gear?
Is there any change in behavior if you try to use Ethernet?

@David_Radnell

Linux - build 667

Which flavor of Linux are you using? Have you configured the Linux firewall properly?

Enabling IGMP and broadcast in firewalld for Linux Roon server

Continuing the discussion from Android Roon Remote looses connection to Core (daily): Ace sleuth @CRo figured out you need to enable IGMP and broadcast networking, and mentioned If you want I can also make some firewalld entries I want . I created a simple firewalld service file for Roon server that opens the ports it uses (TCP 9100-9200 and UDP 9103); you can add to firewalld with firewall-cmd --permanent --new-service-from-file=/path/to/my/roon-server.xml and then it shows up in th…

[David_Radnell]

My setup has been running for a couple of years so there should be no issues with firewall.
I beleive I have issues with the dayabase. I have not been able to back it up, backups fail. Any suggestions how to rescue my database?

[noris]

Hi @David_Radnell,

@David_Radnell

I beleive I have issues with the dayabase. I have not been able to back it up, backups fail.

Can you please use these instructions to send me a copy of your Roon logs?

Also please let me know which flavor of Linux are you using, thanks!

[David_Radnell]

Hi Noris,

I took the opportunity to upgrade the server that Roon is running on, so I re-installed Roon on the new server and restored the database from an old backup. It is working fine with no issues accessing Tidal.

I suspect my issues on the old server were due to a corrupted database.

[noris]

Hi @David_Radnell,

Happy to hear that the new server is working as expected!