Issues with Roon and Nucleus Plus after iPad Pro restoration (ref#O8F27R)

[Hermann_Kreimer]

What’s happening?

· I'm having trouble logging in

Where are you having trouble logging in?

· I can't log into the Roon app

How can we help?

· I'm having trouble with my Nucleus hardware

Other options

· My Roon software won't start up

Describe the issue

Weeks ago, I restored a new iPad Pro from the cloud. Since then, I've been having problems with Roon and the Roon Server Nukleus Plus. I need competent service and support from Roon. I purchased a Roon Lifetime subscription. The Roon Daily Support seems to have glaring problems. Please help me. Best regards, Hermann Kreimer

Describe your network setup

Telekom speetport smart 4

[vadim]

Hello @Hermann_Kreimer,

Thank you for reaching Roon support.

As a next step, lets reset the network settings on the Nucleus. Steps to follow below:

1. Connect the Nucleus to a monitor or TV via HDMI.
2. Take a picture of what are you seeing and share it here.
3. Connect a USB keyboard to the Nucleus.
4. Power on the Nucleus and let it boot.
5. Press ENTER
6. Type resetnetwork
7. Press ENTER

Let me know if you’re able to connect afterward. Thanks!