Just for clarity, there are at least these posts from myself
https://community.roonlabs.com/search?q=%40suedkiez%20arc%20covers%20missing%20order%3Alatest
and others by @mikeb like this one (and elsewhere, Mike‘s and mine often overlap in the same threads)
Plus there are also other affected users AFAIK. As you can see in the search results for my posts, above, it was more than once said that there is a ticket and occasionally that it’s fixed, but it never was actually fixed for whatever the remaining issue is that I and @mikeb have.
I don’t know anymore what your latest ticket for this is, probably the latest thread you find in my search results where it says [Ticket in] or something.