Issues with updating "My Daily Discovery" playlist from Tidal in Roon [Ticket In]

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Hi, I am having issues with updating a particular "My Daily Discovery" Playlist from Tidal while playing through Roon.
I get daily updated playlists from Tidal that I listen to every day, I've had issues with how the library updates these day to day. The only solution that I've found so far to update them is to hard reset my Nucleus and that seems to do the trick.
I am wondering if you all have a solution for this?
Thank you
Anthony

Tell us about your home network

· Roon is connected directly to a Xfinity Router/WiFI hub

2

Hi @anthonygarcia.valenz,

Thanks for the report! Could you please update your Nucleus and Roon remote devices to the latest version of Roon and see if you still run into issues?

If so, does clicking the refresh arrow within your Tidal page in Roon help? Or, if you force a resync via Roon Settings > Services > Tidal >edit, does that help?

If not, I’d also temporarily set up a direct ethernet connection from your Nucleus to your primary router, and see if that changes any behavior.

Thank you!

3

Hi Benjamin,

Thank you for the reply. I just updated both nucleus and remote device, lets see what that does.

I’ll know more tomorrow and will report.

Best Regards,

Anthony

4

Good morning Benjamin,

The update did not help, My Daily Discovery doesn’t update.

I tried refreshing with the refreshing arrow on top left of the TIDAL home screen and still nothing.

I Tried forcing resync in the settings and doesn’t help either

I have a direct connection from my Nucleus Titan to the router and still nothing

Resetting the titan with the onboard power button on the back will populate the list.

Any help is appreciated. Thank you

5

Updating the list also doesn’t work for me, only if I reboot roon core.

6

Hi everyone,

Please try the following steps:

First, perform the following sequence to reset the cache:

  • Stop Roon Server from running in the Web UI
  • Find and open your RoonServer database
  • Navigate to RoonServer/Cache
  • Move the contents of the /Cache folder elsewhere, like your desktop
  • Try restarting Roon Server via the WebUI and verify if the issue still occurs

Next, navigate to the settings administration for the router in your local network setup. Look for a section related to DNS where you can assign a custom DNS server by entering an IP address. We recommend Cloudflare (1.1.1.1) or Google (8.8.8.8). This will help ensure that requests to Tidal’s API aren’t failing to due address resolution problems.

Let us know if this helps. We’ll watch for your reply. Thank you!

7

Hi Connor,

I managed to get into the Web UI, but haven’t had luck finding the RoonServer database. I’ll followup later tonight

Thank you

8

Hi Connor,

I managed to get into the temp folders and move everything to my desktop leaving the folder blank..

I just looked today and folder is full again and playlist didn’t update from tidal.

Any further thoughts?

9

Thanks for the update and additional information @anthonygarcia.valenz!

We have a ticket in with development to review things further. In the meantime, see if the below help:

Unfollow and re-follow “My Daily Discovery” in TIDAL In the TIDAL app (not through Roon), unfollow/unfavorite “My Daily Discovery,” wait a few minutes, then re-follow it.

We have seen users have a better experience in the past if they change their Router’s DNS servers from the ISP provided ones to Cloudflare DNS, Quad9 or Google DNS. Can you please give this a try and let me know if it helps?

Thank you! :+1:

connor (Connor) 10

Hi everyone,

We’ve looked at this with developers and identified the root cause. The team has a ticket in the pipeline to resolve this problem. Thank you for the reports. We’ll reach back out as soon as we have an estimated timeline to release for the fix.

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