Jerky music playback with Qobuz and personal files on Roon (ref#4LYMBP)

[william_throude]

What best describes your playback issue?

· I hear distortion or noise when I'm playing music

What type of Zone is affected by this problem?

· *Directly-connected Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue still occur with all Digital Signal Processing (DSP) disabled in MUSE?

· Removing DSP has no effect. I'm still having the same problem.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· The System Output has the same problem as my other Zone.

Do you have a complex network setup?

· Both the device and RoonServer are connecting to a *single router*

Please try rebooting your router.

· No, I'm still having trouble

Do you have an approximate timestamp of when the issue last occurred?

· Today - Track: NNHMN - Shadow in the Dark

What are the make and model of the affected audio device(s) and the connection type?

· Sound card: Asus Xonar - amplifier: Denon AVC a1xva

Describe the issue

The music is jerky when i am playing Qobuz or my personal files on Roon. I have no problem when I play the same title directly on Qobuz or when I play my files with JRIVER and Aimp.
My PC is connected directly to my amp via an Asus Xonar sound card.
Windows 11 - Ryzen 7 3800 - 16 GB ram

Describe your network setup

My amp is directly connected to my PC by coaxial cable, My PC is connected by Ethernet.

[daniel]

Hi @william_throude,
Thanks for reaching out to us about this problem. I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.

However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.

First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.