Kann Ultra not playing Lossless format via Roon ARC (ref#L1XVME)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Hi. I can’t make my DAP Kann Ultra Astel&Kern Roon Ark to play music in the Lossless bit perfect format. It plays only the High Quality. I changed playback settings to Original Format, but it didn’t change anything. When I tried to play it on my MacBook Pro M3 pro streaming to Kann Ultra, the playback on MakBook showed Lossless and I can definitely hear that quality through Headphones on Kann Ultra, but it doesn’t play that quality when I use Kann Ultra Roon Ark. Please, help me to fix it.

Tell us about your home network

· I use Spectrum Internet with their modem and WiFi router AMPLIFI Alien (WiFi 6), but my iPhone 17 pro max shows Lossless playback.

2

Hello @skidanovandriy ,

Thanks for reaching out to our support.

In order to establish the best quality please try also to adjust downloads settings or make sure they’re set to the best quality as shown on the screenshot:

Also, can you please try to play some track which is not in original quality and take a screenshot of the Signal Path and share it with us ?

Many Thanks.