KKBox login page fails to open (ref#HLT8JC)

Support
1

What’s happening?

· I'm having trouble logging in

Where are you having trouble logging in?

· I can't log into TIDAL / Qobuz / KKBox

Describe the issue

kkbox guide login page fails, Unable to open webpage

Describe your network setup

5G hotspot by iphone

2

Hi @ChihWei_Cheng,

Browser content blockers (adblockers) are the most common cause for login redirect failures. Disable them in your default browser and try again. Also try clearing the cookies/cache in this browser.

I’d also verify whether you can login to the KKBox web player or account page in a browser on the same device outside of Roon.

3

Hi Connor,

Thank you, my problem has been solved

1 Like
4

Hi @ChihWei_Cheng,

Glad to hear, enjoy the music.