What kind of performance/speed issue are you experiencing?
· The app takes a long time to respond to commands
Please try to reboot your Roon Server
· No, the issue is still the same even immediately after a reboot
Please try to reboot your networking gear (Router/Switches/etc.)
· No, the issue is still the same even after a reboot
Is there any change in behavior if you try to navigate to Roon Settings -> Library and set both Background and On-Demand Audio Analysis to Throttled or Off?
· No, the issue is still the same
Does the issue happen on multiple Roon Remotes (controllers) or just one?
· I only have one Roon remote to test with
Please try to restart your Roon Remote (controller) app
· No, the issue is still the same even after a restart
What is the operating system of your Roon Remote (controller)?
· Windows
Reinstall Windows/MacOS Roon Remote App
· No, I am still having the issue even after reinstalling
Router Domain Name System (DNS) change
· I don't know how to do this
What is the operating system of your Roon Server host machine?
· Windows
Timestamp of issue occurrences
· Last Roon update
Describe the issue
The latest Roon update has created all kinds of lag issues. I am not the only one. What is going on? Can you not implement a fix?
I am sorry to hear that your experience has been sluggish since the update. I certainly understand the frustration when the interface doesn’t respond instantly.
To help us distinguish between a potential software bug and a hardware bottleneck, could you please help us with two things?
1. Describe the “Lag” Could you please be a bit more specific about where you are feeling the slowness?
Is it a delay when clicking buttons (play/pause/skip)?
Is it slow specifically when searching or loading album art?
Or are you experiencing audio dropouts/stuttering during playback?
2. System Resources (RAM) I reviewed the diagnostic report from your Windows machine, and I noticed a potential performance bottleneck. Your system is reporting 5.88 GB of usable RAM
Windows 10 typically consumes about 3–4 GB just to run the operating system and background services.
This leaves only roughly 2 GB available for Roon and any other open applications.
With a library of your size (~34,000 tracks), Roon requires a fair amount of RAM to cache the database for fast access. When physical RAM runs out, the system starts “swapping” data to your hard drive, which causes significant lag and interface delays.
While Roon may have run okay previously, it is possible that your system was already on the edge, and the latest update (or other background Windows updates) has pushed memory usage slightly over the limit.
If possible, would you be able to check your Task Manager when Roon is running to see if your “Memory” usage is hitting 90-100%?
1. Describe the “Lag” Could you please be a bit more specific about where you are feeling the slowness?
Is it a delay when clicking buttons (play/pause/skip)? Albums would not load; My Live Radio stations would not load. Multiple restarts did not work. Why all of a sudden there are issues?
Is it slow specifically when searching or loading album art? Album art is not an issue
Or are you experiencing audio dropouts/stuttering during playback? Can not play because would not load
2. System Resources (RAM) I reviewed the diagnostic report from your Windows machine, and I noticed a potential performance bottleneck. Your system is reporting 5.88 GB of usable RAM
Windows 10 typically consumes about 3–4 GB just to run the operating system and background services. My system had not changed for 3 years
This leaves only roughly 2 GB available for Roon and any other open applications. My system had not changed for 3 years
Thanks for the additional information, and sorry to hear about your issues. How are things performing today?
We’ve been experiencing known service outages from our upstream providers, but, based on a fresh Roon Server diagnostic report, I’m not sure you’re hitting these issues.
Your playback is stopping because of network or processing instability that is causing the audio stream to “starve.” Roon has a safety feature that kills the stream if it detects too much missing data, which is exactly what happened here.
The specific sequence causing the crash is:
{"samples":22050,"status":"Dropout"}: The RAAT (Roon Advanced Audio Transport) client is reporting that it expected audio samples but received none. The buffer ran dry.
Too many dropouts (>3s dropped out in the last 30s). Killing stream: This is Roon’s "panic" threshold. Since more than 3 seconds of audio were lost in a 30-second window, Roon stopped the playback to prevent loud digital pops or hardware damage.
System.InvalidOperationException: Attempted to Read() without access: This critical error is a "race condition." Because Roon killed the stream while the software was still trying to read from it, the program crashed/errored out. This is a symptom of the dropout, not the cause.
Are you using your windows running Roon Server over wifi? If so, can you temporarily test using a hardwire ethernet connection?
With that, a few more tests for you:
Toggle "Exclusive Mode": Go to Settings > Audio in Roon, find the DragonFly Red, click the gears icon (Device Setup), and ensure Exclusive Mode is turned on. This prevents other system sounds from interrupting the stream.
Check the USB Port: Plug the DragonFly into a different USB port, preferably one directly on the motherboard (if using a PC) rather than a USB hub.
Increase "Resync Delay": In the DragonFly's Device Setup, try setting a Resync Delay (start with 500ms). This gives the DAC a bit more breathing room when switching tracks.
If Roon is experiencing server issues (or any issues) why not send out a blanket email communication to users announcing when this happening? Instead nothing is communicated and numerous people reach out in frustration with the result being you have to respond to numerous individuals. Would it not be common sense to be proactive and communicating the issue upfront?
Sorry for any confusion here! We handle most product-related announcements here on the community, where we’ve pinned a banner to the top of the site stating the issues, along with pinning the issue tracking thread to the top of the support category:
Were you able to run through the other suggestions above? We’ll be monitoring for your reply, thank you!
This thread is now closing due to inactivity. You can reactivate the conversation by submitting a new tech support request here and our team will pick up the case. Thank you!
