Laptop Roon App Cannot Find Nucleus Server Post-Power Outage (ref#GXJ5QB)

[fran1 (Fran)]

Is Roon Server running?

· No, Roon Server is not running.

For Roon connectivity to work properly, both Roon Server and Roon Remote need to be turned on.

· Roon Server is on, but I'm still having trouble connecting.

What do you see on your screen?

· "Waiting for your Roon Server"

What happens if you press the "Select a different Roon Server" button?

· I see my Roon Server, but I still can't connect.

When you try to connect, what screen do you see?

· Just the Roon logo

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Nucleus*

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

Roon nucleus server running on the network. When I start the Roon app on my laptop it says it can not find a Roon server. There are no firewall issues, all restarts have been performed. Is there any way I can log directly into the server by connecting my pc directly to it via the cat 5 cable or usb? Nothing has changed in the network. However, we did lose power for a couple hours which could have caused some issue.

Describe your network setup

roon server is connected to a switch via cat 5 cable. i have a luxul abr5000 router

[benjamin]

Hey @fran1,

Thanks for writing in, and welcome to the Roon community! We’re happy to have you here, but apologize that it’s an issue that’s prompted your recent post.

A bit of good news, we see that your Nucleus is online and active with our servers, so the chances of it being a hardware-related issue are much lower!

We were able to enable diagnostics on your Nucleus, and didn’t see any obvious errors, which is another good sign!

@fran1

Describe your network setup

roon server is connected to a switch via cat 5 cable. i have a luxul abr5000 router

Could you temporarily bypass the switch, and get a direct connection from your Nucleus to your primary router, and see if you’re able to connect?

On that note, if you review your router settings > devices list, do you see your Nucleus available?

We’ll be monitoring for your reply!