Laptop Roon App Cannot Find Nucleus Server Post-Power Outage (ref#GXJ5QB)

Support Nucleus Support
1

Is Roon Server running?

· No, Roon Server is not running.

For Roon connectivity to work properly, both Roon Server and Roon Remote need to be turned on.

· Roon Server is on, but I'm still having trouble connecting.

What do you see on your screen?

· "Waiting for your Roon Server"

What happens if you press the "Select a different Roon Server" button?

· I see my Roon Server, but I still can't connect.

When you try to connect, what screen do you see?

· Just the Roon logo

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Nucleus*

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

Roon nucleus server running on the network. When I start the Roon app on my laptop it says it can not find a Roon server. There are no firewall issues, all restarts have been performed. Is there any way I can log directly into the server by connecting my pc directly to it via the cat 5 cable or usb? Nothing has changed in the network. However, we did lose power for a couple hours which could have caused some issue.

Describe your network setup

roon server is connected to a switch via cat 5 cable. i have a luxul abr5000 router

2

Hey @fran1,

Thanks for writing in, and welcome to the Roon community! We’re happy to have you here, but apologize that it’s an issue that’s prompted your recent post.

A bit of good news, we see that your Nucleus is online and active with our servers, so the chances of it being a hardware-related issue are much lower!

We were able to enable diagnostics on your Nucleus, and didn’t see any obvious errors, which is another good sign!

Could you temporarily bypass the switch, and get a direct connection from your Nucleus to your primary router, and see if you’re able to connect?

On that note, if you review your router settings > devices list, do you see your Nucleus available?

We’ll be monitoring for your reply! :pray: