Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
I just logged into Roon was asked to upgrade.
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
My two remotes will not work. A Lenova tablet shows what is running on the Roon Core but the screen is frozen. My Samsung Galaxy running Android 10 won’t even connect to the Core.
In addition, I have TWICE run sync library with Qobuz and the albums do not sync.
How can I go back to the previous Roon version which was working fine???
When I run Roon on the Lenova tablet, it shows what is playing on, in this case, the Sonos Connect. But the screen is frozen. After a minute or so the Room Remote ends and goes back to the home screen on the tablet.
The team is currently investigating the issue with the freezing remotes on Android devices and we have enabled diagnostics so we can take a closer look. I’ll be sure to update you as soon as more information is available.
I updated the software at my second location where I have two Samsung Galaxy Tab A 10" and two Samsung Galaxy Tab A 8" tablets. The two 10" worked fine. One of the 8" hangs as did the Lenovo. The two 8" tablets are identical, same model, purchased at the same time, same software but one works and one freezes as soon you run Roon.
I have been using Android on phones and tablets for years and have never had a program freeze. What would cause that? I’d really like to know. This is now a big issue for me. In the past when I’ve submitted issues, I have never had a resolution and now I need one.
When I went from Roon location 1 (2-Galaxy Tab A 10", 2-Galaxy Tab A 8") to location 2 (Lenovo Tablet), I tried using my Android phone, which was working in Location 1, and it did not work. I restarted the phone and it worked.
At both locations, on the devices (Lenovo, Tab 8) that froze, when I ran the Roon Remote, on the screen was reflected what was running on the Core including album, artist, song and how far into the song the Core was (time). So the remote is communicating with the Core before it freezes.