Library content cannot be added or retrieved, citing deletion and structural issues (ref#3UOD3P)

[dona_vinci]

What’s happening?

· Other

How can we help?

· I'm having trouble adding music to my library

Other options

· Other

Describe the issue

I can no longer add content to my library. When I try to add a track to the library, I get the message 'this album has been deleted.' The structure of the library is also compromised — it no longer shows tracks added in the past four years. I’ve already tried logging out and restarting the router.

Describe your network setup

asus RT-AC86U, roon server on iMac

[Suedkiez (Just a fellow user like you)]

I suppose these are Tidal tracks. See here for the central tracking ticket:

@Carl

There is currently a known Tidal sync issue.

The general advice is to sit tight and don’t clean the library.

(…)

Watch this topic for updates from Roon.

[vadim]

Hello @dona_vinci,

Thank you for reaching Roon support. You are currently affected by the ongoing issue with Tidal. Currently, our R&D team is working on the following issue. You can trace the progress in the main thread mentioned by @Suedkiez where I will merge your request.

[connor]

Hi everyone,

This thread will now close for housekeeping; please see the main tracking thread linked above. There is a solution released in Early Access and currently undergoing testing:

Tidal content not synchronizing in Roon [Early Access Roon build avaliable for testing]

Hello All, We have just released a new Early Access Roon version that includes improvements with regard to this issue. If you are willing to give it a try, please install the latest Early Access build and let us know if it helps resolve this issue on your end. Thank you!