Linn Majik DSM unable to connect to Roon app, only Airplay2 works (ref#C9IMRY)

Support
1

What’s happening?

· I'm having trouble connecting to Roon

What type of connection issue?

· Something else

How can we help?

· None of the above

Other options

· Other

Describe the issue

The audio device linn majik dsm has no contact with the roon app. Only airplay2 works. I have made many attempts to turn Roon on and off again via the system settings in MacOS under 'local network'. It doesn't help.

Describe your network setup

Roon Core Machine
Macbook Pro (14“, 2024, M4, 16 GB RAM, 1 TB); MacOs Sequoia Version 15.2

Networking Gear & Setup Details
Router: Fritz!Box 7530 FRITZ!OS 07.59
Synology DS214play
Ethernet

Connected Audio Device
Linn Majik DSM 2009 variant, software version 4.107.544, connected ethernet

Number of Tracks in Library
14k Tracks

2

Hey @Guenther_Koch,

Thanks for writing in, it’s good to see you on the community again!

To confirm you have your Linn device hardwired directly to your primary router? Are you able to get your Roon Server also directly connected?

Are you able to provide more information around you mention of it being a ‘variant’?

If possible, can you check and reinstall the current firmware on th device? You can update the firmware via the Linn App (Kinsky) or Linn’s website if necessary.

The Linn Majik DSM should automatically be Roon Ready out of the box, but you may need to confirm it is enabled.

  • Open the Linn App (Kinsky) or Linn Configurator on your device.
  • Check the network settings of your Majik DSM to make sure it’s set to Roon Ready. In most cases, this will be enabled by default.

Lastly, if you haven’t yet, I’d also safely stop Roon Server from running, and reboot your Mac, router, and Linn device.

We’ll be on standby for your reply! :+1:

3

Here my answers:

  • Roon server on MacBook Pro and Linn device are connected via ethernet to the router.
  • ‘variant’ means only this is the device from 2009 of the Majik DSM
  • I cannot connect to the linn device via Linn app nor with web browser.
  • I’ve restarted the linn device, Roon server und router.

Things getting worse …

4

Same here… ;-(
similar setup: Roon Server (latest version 2.0, build 1490) on MacMini, Linn Klimax DSM/3 (running on latest Firmware: 4.108.550) connected via ethernet/router
Roon doesn’t show the Linn, neither via AirPlay, nor via ethernet,
all devices restarted several times…

5

I own 2 Klimax DSM, different locations. They both disappeared from the network when I installed the 4.108.550 firmware. They had to be power-cycled a couple of times before they got back to life. Nothing to do with Roon, they were not reachable with the Linn app either.

1 Like
6

If you can’t connect via the Linn app it suggests there’s a problem the DSM (or firmware) rather than it being a Roon issue.

7

I’ve tried a couple of times to power-cycle the Linn DSM. Sometimes it is reachable with linn configuration sometimes not. In Roon Linn-streaming was visbible for a short time, when I start playing audio, music is heard for seconds, then linn-streming disappeared. That was it.

8

To add to my previous post:
I can access my Linn via AirPlay from the Qobuz or Tidal app, the Linn is also visible in my FritzBox as connected via Ethernet and the Linn setup page shows the Linn as ‚available‘.
Any help would be highly appreciated - THANKS !!!

9

Hi All,

Thanks for the reports. Are you still seeing this issue at the present time, even after rebooting the devices? Have you by any chance heard anything from Linn support regarding this behavior?

11

The issue remains after rebooting the devices. Linn support has answered - they will read the documentation of Roon (20 December).

12

Hi @Guenther_Koch,
Was there any further response from Linn support?

13

No until now.

14

Keep us posted if and when there is new information presented from Linn, thank you @Guenther_Koch! :raised_hands:

15

Linn service writes they refer me back to Roon. So they can‘t help.

16

Hello @Guenther_Koch ,

I am seeing that Linn recalled the 544 release according to their release notes page, it is strange that they made no mention of this and referred you back to us.

https://docs.linn.co.uk/wiki/index.php/ReleaseNotes

I’m going to escalate the case to our internal hardware team to see if they can provide any more insight into this.

1 Like
18

@noris - Maybe it is the same problem as here:

Torben

19

@noris - I have contact with the LINN team since two days. The issue is not solved yet.

20

You mean the 550 (latest) release, right? Good they withdrew it, but the problems are not just pops and clicks (which I don’t get). That release has been nothing but trouble, I had to spend hours getting systems functional after updating with it.

1 Like