Linn Selekt DSM connection problem

Support
1

Hello,
I have a small problem with Roon. When there is an update or when there is a backup I lose the connection and the Roon application does not find my Linn Selekt DSM Edition Hub. I have to completely turn off the Linn Selekt DSM and wait a few moments and my device is found by Roon again. This is a problem, I think. Is there something I can do to avoid this inconvenience or wait for a new update. Best regards. Deremiens.

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Hi @Guy_Deremiens,

Thanks for writing in! However, in order to better troubleshoot your issue, we’ll need a better description around your Roon ecosystem, and how your devices are setup within your local network.

For us to be able to better assist you, can we kindly ask that you resubmit a proper support ticket by filling out the questionnaire using the below link?

Please select the option that best matches your specific issue type instead of simply selecting “other”, as this form was created to help diagnose issues while gathering information and it will allow the support team to be able to best assist with your specific issue type.

Thank you!

https://account.roon.app/en/contact/new-ts-request

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@benjamin @Guy_Deremiens

Sounds like a known problem:

Torben

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I sent you a .zip file: deremiens@skynet.be.zip following your instructions.

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Hi @Guy_Deremiens,
I’m sorry for the confusion but we actually asked that you submit this report through our official technical support link Technical Support Request Using that link will allow us to collect information we need to help you troubleshoot and may even get you an immediate solution for the problem.

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