List of updates from Roon on current issues in 1.8

[Francois_De_Heel (SwA)]

@SimplicityCompass Just wondering: are you a human, or an A.I.-entity trained on diplomacy and friendliness? Anyhow, great job you are doing. Thx!

[SimplicityCompass]

Thank you, your kind comment is very much appreciated.

[Bped]

I think this topic belongs here: the description of compositions has disappeared on mobile devices (at least iOS) since v. 1.8.

See this thread: Blurb about compositions not visible in 1.8 - #5 by Bped

Thanks for pinning to this thread if appropriate so that it can be addressed

[bbrip]

This one took a while but has now finally been recognized as an issue.

Focus freezes on ipad

Hi everyone , I wish we would have seen and replied sooner to this thread - I’m sorry you are all affected by it. I’ve notified our team about this and we’re looking into it. Please, bear with us while we get back to you with updates

[SimplicityCompass]

Hi @Bped,

I’m seeing details on the compositions from the ‘info’ tab (iOS iPhone), I see this on your example from the topic:

I would suggest posting again on your topic if it is still an issue for you, and I’ll keep an eye on any further response from Roon. I’m not saying it isn’t an issue for you, just that I haven’t seen any other feedback that it wasn’t resolved (apart from one like by @bbrip on your last post in that topic).

Thanks.

PS @bbrip in @Bped’s topic above, could you confirm if the issue also hasn’t been resolved for you?

---

@bbrip

Thank you.

Added:

Focus freezes on ipad

Hi everyone , I wish we would have seen and replied sooner to this thread - I’m sorry you are all affected by it. I’ve notified our team about this and we’re looking into it. Please, bear with us while we get back to you with updates

[Bped]

Thanks @SimplicityCompass I had not seen the Info tab that initially was missing in v 1.8 but that has been added with the latest update. Case solved!!

[bbrip]

This one has a ticket in. Just bumped it as noth8ng has happened here in quite a while

BUG (?) Track credits not shown in "Playing Now" despite setting to show them

Hi @bbrip, We have a ticket open investigating this. You have our apologies for the trouble!

[SimplicityCompass]

I’m going to leave that one off the list, as it is pre-1,8, but as I like saying, your post serves the purpose of giving it visibility.

I’ve made a few exceptions of course, but I want to keep the list as managable as possible.

Thanks.

[bbrip]

Fair enough. It just feels safer on your list. I dont trust Roon‘s bug-tracking system. Too many things fall thru the cracks or get prematurely closed.

[SimplicityCompass]

Not sure I agree with you about my list holding Roon to account, but thanks for the kind comment.

Of course I’ll keep an eye out for any response from Roon on that topic.

[Alexander_Bashlaev]

@bbrip

Too many things fall thru the cracks or get prematurely closed.

I got a response from Dylan about the topics that was closed:

@dylan

Topics in Support are set to automatically close to keep only “active” tickets open. Unfortunately our team has been a bit behind on responses post 1.8 release, so there are some tickets we haven’t been able to resolve that are closing in error.

We’ve removed this functionality from the forums, but it only applies to posts going forward. Any topics that were closed in error will be reopened — We are not treating them as closed and will get to them ASAP.

Apologies for the trouble.

[bbrip]

One to add to the list

Bug 1.8 - 778: Recording Start and End Dates can not be edited when fields are empty [Ticket in]

Hi @bbrip, Thanks for raising awareness about this - and sorry about the trouble. Thanks @Weirdomusic, @Andre_Gosselin and @Juan_Piedrola for chiming in. I’ve notified our team about your findings. We’ll follow up as soon as we have any insight to share

[SimplicityCompass]

Thanks.

Added:

Bug 1.8 - 778: Recording Start and End Dates can not be edited when fields are empty [Ticket in]

Hi @bbrip, Thanks for raising awareness about this - and sorry about the trouble. Thanks @Weirdomusic, @Andre_Gosselin and @Juan_Piedrola for chiming in. I’ve notified our team about your findings. We’ll follow up as soon as we have any insight to share

[andybob (Andrew Cox)]

Just a reminder. Don’t post in this thread unless your post contains a link to a new response by Roon staff regarding an issue in 1.8. If your post doesn’t contain such a link it will be deleted.