I wanted to ensure that responses from the Roon team are easily accessible in one thread; it is hard to keep up to date on every topic/issue.
I am limiting the list to only show issues that are either being investigated by Roon, or are actively being resolved.
I will not be including issues that are effecting a minority of users which will require technical support specific to their control/core/endpoint/networking setup, but focusing on functionality/behaviour that could possibly effect all users that will either be restored or improved.
Please report issues or request new features in the appropriate forum category:
Making use of the forumâs search functionality often avoids reposts of similar issues/requests.
Having a problem? Got a question about using Roon? Weâre here to help!
Post your suggestions for features here!
Please contribute as and when members of the Roon team post responses to issues not listed below. Thank you!
////////////////////////////////////////////////////////////////////////////////////////
An exception to the 1.8 scope limit, this bug existed pre-1.8:
Apologies for the continued trouble here, everyone. Iâve passed these reports along to our team for further investigation. We appreciate everyone reaching out with this feedback and weâll be sure to follow up here when we have more information.
Restoring functionality/resolving bugs
Hi @Jan_Terje_Hansen
Thanks for reaching out to us, we appreciate it! We have a ticket open for this issue and will be investigating further. You have our apologies for the trouble.
No need to escalate folks â weâre investigating.
If youâre seeing this, please let us know which artist youâre having this issue with, exactly what youâre seeing on Overview vs Discography, and whether you use a streaming service.
Thanks all!
Hey @Serkan_Kuyumcu ,
Thanks so much for reporting what seems to be a bug. Our technicians will follow up on this.
In the meantime, could you please clarify if this happens for any track you ban, or just a specific one? Could you please share a few examples of tracks?
Thanks in advance
Thank you for the report, @Andreas_Philipp1 , we have an open ticket in about this issue.
â
Ivan
Hello All,
Thank you again for the reports.
I wanted to touch base with some good news, which is that our technical team has been able to reproduce this behavior and weâve opened up a bug report with our developers.
While I canât say for certain when this bug will be fixed, getting things reproduced in-house is a critical first step, and I will keep this thread up to date as the team passes along feedback and work begins to get this resolved.
Thanks again for the report!
Hey @bbrip ,
Thanks a whole lot for following up on this. Sorry for the delay in acknowledging - on the same day you posted this was brought up. Weâre looking into it and weâll follow up
Thanks for the feedback, @bbrip â Iâve passed this along to our QA team for further investigation.
Hi everyone ,
I wish we would have seen and replied sooner to this thread - Iâm sorry you are all affected by it. Iâve notified our team about this and weâre looking into it.
Please, bear with us while we get back to you with updates
Hi @bbrip ,
Thanks for raising awareness about this - and sorry about the trouble. Thanks @Weirdomusic , @Andre_Gosselin and @Juan_Piedrola for chiming in.
Iâve notified our team about your findings. Weâll follow up as soon as we have any insight to share
Composer tags:
Thanks for the further details here, @KML
Iâve passed this along to the QA team for further investigation.
Classical genre page:
Yeah, itâs implied on the composer page but we should definitely be showing the composerâs name when itâs not part of the context.
Weâll get that fixed, thanks!
Artist page>Overview>Sort:
https://community.roonlabs.com/t/how-does-roon-1-8-sort-albums-with-the-same-release-date-in-overview/142466/5
iOS>Scrolling and App foregrounding issues:
https://community.roonlabs.com/t/jerky-scrolling-and-white-flash-for-sensitive-ones/144636/3
iOS (iPhone):
Wow! It looks like you have given this some thought. Thank you @SimplicityCompass . Iâm at a point where I canât not see things as you do.
Letâs see what our team has to say about it
Android>Roon Radio>Skipped track feedback popup not appearing:
@RoonQA , please take a look. I would expect this on both platforms.
Limited offline functionality:
Hi @Vadim_Lvov
We appreciate the feedback here. I just wanted to let you know the team is looking into this.
Feature improvements:
We have some improvements planned in this area, to ensure we get the face properly centered in various views.
Not quite ready to say more, but weâre aware of the problem and have a plan. Stay tuned!
This is a feature that we are not too happy with. We built it very quick and dirty just before our launch in 2015 and never really revisited it. It returns some pretty weird results sometimes and is not on par with our other discovery features today.
We decided not to remove it from the product because we know there are fans of the screen, but we arenât looking to attract new users to the feature, so we gave it less prominent billing than before.
I think at some point we will give it some realâŚ
Artist>In Their Prime>include both local and streaming albums:
This is great example (qobuz + local content), we are looking into this now.
Thanks @Xekomi and others
I believe Valence driven recommendations are subject to ongoing improvements, but keeping these in the list:
Classical genres>âTop Composerâ recommendations:
Classical compositions>âTop Performerâ recommendations:
Just as one of many, many examples have a look at this:
Composition: 24 Preludes for piano Op. 28 by Chopin. I get a few pianists lsited as âTop Performersâ. They are totally âat randomâ. No idea who considered those as âTop performersâ.
I also get a trumpet player !!! Now thats great. Never heard these preludes being performed on a trumpet. Do you need more examples? Could you pls fix this or just put this âfeatureâ on hold until it really works. Many Thanks.
[IMG_0008.PNG]
Improving Roonâs recommendations for artistsâ top tracks:
Hey @GoldenSound @Martin_Zupancic â it would be great if you guys could give me some examples of artists where youâre not getting the top tracks you expect. We did some analysis after these initial posts and I definitely agree that thereâs room for improvement.
A few examples of where you feel like our lists are coming up short will be helpful as we work on improving these recommendations.
Thank you!
Housekeeping TasksâŚ>:
Check on Monday:
Release Notes
Hi all!
First, we just want to thank everyone for all the interest in Roon 1.8!
Weâve been overwhelmed by the positive response weâve heard from thousands of you, and weâve also been intently reading everyoneâs suggestions for how we can improve Roon in the future.
Wide-ranging design changes to an application like Roon can be extremely complex, and our design team and developers spent countless hours working to ensure the changes didnât affect critical functionality, or overwhelm the music tâŚ
Hi all!
Weâre hard at work on our next round of improvements, but a few smaller bugs were resolved over the last couple of days, and we wanted to get these fixes out to everyone immediately.
Improvements to Focus and a few other areas are underway, so thanks again everyone for all the feedback and kind words about Roon 1.8!
The Team At Roon Labs
Roon 1.8 (Build 764) Release Notes
Roon Build 764 is now rolling out for macOS, Windows, Windows (64 Bit), Roon OS, and Linux.
Updated versions of âŚ
Hi all!
The last few weeks have been a whirlwind, with some of the best feedback (and sales) weâve seen in the history of the company. Not only are more people using Roon, but people are listening to more music every day, discovering more music than ever before, and participating in this community at never-before-seen levels.
In a user interface âredesignâ release like 1.8, we are making thousands of changes at once. It can be very difficult to predict the handful of changes that will cause prâŚ
4 Likes
The original topic is now closed, please post feedback from the Roon team in this continuation topic.
*After 30 days posts are no longer editable (this has effected the original topic), so I have created a new topic to continue the list.
All the listed issues in the original topic have been transfered to this topic.
Thanks to @andybob for helping.
1 Like
This one is missing from the list. Last update is some time ago. I guess the fix is still hanging somewhere in QA.
We have a fix in QA now, along with a lot of other post-1.8 changes/improvements. Once they have all been stabilized, we will ship it.
Update, fix is around the corner (finally)
Apologies for the delay here, everyone. As Brian mentioned, this issue was in QA along with a number of other changes. We know people have been waiting for this fix, and weâre feeling confident the next update of Roon will ship soon, with a fix for this issue. Thanks everyone for your patience!
⌠And fixed.
Thank you to everyone who has reached out about this issue, and for your patience as weâve worked to get this resolved as quickly as possible. We are happy to announce that Roon 1.8 (Build 778), which includes a fix for this issue, is now available.
Please update and if you have any issues donât hesitate to let us know!
You can take a look at the release notes which includes many other fixes and improvements here:
1 Like
Thank you.
I am aware of this issue, but Iâve not added it to the list as, to my mind, the issue concerns a specific Roon configuration.
I realise the definition is somewhat blurry: for example, Iâve included issues effecting iOS and Android remotes. But options for types of remote devices are limited in number, and more than likely most users will have access to a smartphone or tablet.
However, your post itself serves to highlight Roonâs response to the issue.
1 Like
Yeah, except the problem isnât specific to ZFS. Just the majority of the people triggering that bug are using ZFS because it is the best way to handle big data storage in a reliable way.
If youâre going to build a list of major bugs for the current version, you should probably populate it with all of the major bugs. Just because your use case doesnât involve you doing advanced data storage techniques doesnât mean other people arenât.
Just to be clear, âmy server canât see local storage even though it has worked perfectly for multiple yearsâ is in a wildly different class of bug than than âthe phone remote app is derpyâ.
Edit: Sorry if I come off as harsh or jerkish. This particular bug has been pissing me off for 35+ days.
2 Likes
Hi, Dean.
The main purpose of this topic is to highlight the responses of Roon team members to issues with Roon 1.8. I created the topic over a month ago, when some users believed that Roon were not responding to issues, mainly because it was hard to keep up with the volume of posts/topics at that time.
The post linking to the support topic itself serves this purpose, and if just one user who is effected by this issue and who wasnât aware of that specific topic, sees the post and understands that Roon is working on resolving the issue and posts their experience, then that is good in my book.
I have no intention of playing down the importance of the issue, nor the impact on effected users. I understand those effected have been waiting a long time for an update. I hope that it is resolved very soon.
The list isnât meant to be a list of all major issues, but limited to the areas I roughly defined in my OP. I understand why you disagree with the issue being excluded from the list, but from my perspective, I am only aware of around 20 posters on that topic who are effected, plus one other who posted a seperate support topic, and was linked to the existing support topic.
Of course, more users will have been effected - I very likely have missed other topics on the issue, and not everyone effected will post to the forum.
The list, however badly you feel I have collated it, is not based on my own use-case.
As Iâve said, I totally understand your frustration, and I really hope you and all the effected users can get back to enjoying Roon as soon as possible.
1 Like
andybob
(Andrew Cox)
March 16, 2021, 11:20pm
9
Before posting in this thread, ask yourself the following question:
Does my post link a response by Roon staff to a 1.8 issue ?
If yes, post away. If not, donât post in this thread, your post will be deleted.
3 Likes
bbrip
March 19, 2021, 5:02pm
11
@SimplicityCompass one to add to the list, please. this has now also received recognition by Roon staff.
Just as one of many, many examples have a look at this:
Composition: 24 Preludes for piano Op. 28 by Chopin. I get a few pianists lsited as âTop Performersâ. They are totally âat randomâ. No idea who considered those as âTop performersâ.
I also get a trumpet player !!! Now thats great. Never heard these preludes being performed on a trumpet. Do you need more examples? Could you pls fix this or just put this âfeatureâ on hold until it really works. Many Thanks.
[IMG_0008.PNG]
1 Like
Thanks @bbrip .
Added [tagged as: âreport is inâ]:
Just as one of many, many examples have a look at this:
Composition: 24 Preludes for piano Op. 28 by Chopin. I get a few pianists lsited as âTop Performersâ. They are totally âat randomâ. No idea who considered those as âTop performersâ.
I also get a trumpet player !!! Now thats great. Never heard these preludes being performed on a trumpet. Do you need more examples? Could you pls fix this or just put this âfeatureâ on hold until it really works. Many Thanks.
[IMG_0008.PNG]
andybob
(Andrew Cox)
March 23, 2021, 12:53am
13
Build 778 has been released. The Software Release Notes describing changes are here:
Hi all!
The last few weeks have been a whirlwind, with some of the best feedback (and sales) weâve seen in the history of the company. Not only are more people using Roon, but people are listening to more music every day, discovering more music than ever before, and participating in this community at never-before-seen levels.
In a user interface âredesignâ release like 1.8, we are making thousands of changes at once. It can be very difficult to predict the handful of changes that will cause prâŚ
2 Likes
The nice part of maintaining this listâŚ
Removed:
Good catch â this used to be clearer. Weâll get it fixed.
Yup, we have a fix in testing but it wasnât quite ready to ship this week.
But itâs definitely coming â thanks for your patience!
Weâre still working on Focus, so the latest changes havenât gone live yet, but weâll have a look.
@RoonQA please have a look â some of this is fixed, but Iâm still seeing the Import Date heat map issues when comparing Albums vs Tracks.
Thanks for letting us know @Hazen !
Thatâs reasonable feedback. Iâll make sure that the product team discusses it.
I think @Geoff_Coupe was talking about the Discography view on the Artist page.
If Iâm understanding correctly youâre talking about the album page here:
This is good feedback and we appreciate it. The âselected discographyâ feature was designed to give you a chronological overview of the artistâs career, so you can see what they released right before or after the album youâre looking at, and get a sense of where the album fits into their career.
Itâs designed to provide context, but weâveâŚ
@Duckworp , I appreciate you putting that into words. It will now be taken into account by our technical and QA teams as they approach this issue.
Thanks, @Serkan_Kuyumcu â Iâve passed this along to the QA team to investigate. Can you confirm what kind of device youâre seeing this on?
4 Likes
Iâm also going to remove these issues:
We are looking into a quick fix for this. We have some ideas.
Improvements to handling of conductor/performer + composer:
I see some improvements possible with split-personalities like Bernstein. The missing âcomposersâ filter criteria feels relatively simple to work out. Weâll take a look.
Artists like Bernstein are tricky to pick apart automatically. There are a lot of people that appear to meet the criteria of being both conductor/performer + composer as a result of one out-of-character recording or some inaccurate metadata, so there is a balance to be struck when defining data-driven rules. In any system like âŚ
But note that the new Match All/Any logic has highlighted inconsistent behaviour:
[image]
[image]
Look at these two screen shots⌠The selection criteria seem to look the same, right? But the results they give are very differentâŚ
In the first case, both criteria are tags - one for albums by the label âBISâ and the second for albums with âString Quartetâ. Both tags combined are interpreted as a logical âORâ⌠show me all albums tagged as âBISâ OR albums tagged as âString Quartetâ. I can see no option to comâŚ
Added:
Hi @Jan_Terje_Hansen
Thanks for reaching out to us, we appreciate it! We have a ticket open for this issue and will be investigating further. You have our apologies for the trouble.
No need to escalate folks â weâre investigating.
If youâre seeing this, please let us know which artist youâre having this issue with, exactly what youâre seeing on Overview vs Discography, and whether you use a streaming service.
Thanks all!
And linked to the most recent response from Roon re: the non persistent scrolling position:
Apologies for the continued trouble here, everyone. Iâve passed these reports along to our team for further investigation. We appreciate everyone reaching out with this feedback and weâll be sure to follow up here when we have more information.
2 Likes
The loss of the âhide albumâ feature with the launch of 1.8 has been fixed with the March 21 update. Thanks
2 Likes
Already removed from the listing, but thank you for the secondary confirmation.
bbrip
March 24, 2021, 5:25pm
20
One to add to the list of recognized bugs:
Guys, / @support this shouldânt really be so hard to fix. I even provided you some code / logic before for this:
Again, it should take no more then a handful of lines of code to fix this:
If Tag = âComposerâ, THEN >>> Composer!
If Tag = âTextâ OR âPoetryâ OR âLyricsâ OR âLibrettoâ THEN >>> NOT Composer !!
I still get Librettists listed as Top Composers for Opera. Could you please finally get this fixed once and for all.
Thank you
1 Like
bbrip
March 24, 2021, 5:53pm
21
And another one, addressing the malfunctioning âOnly complete recordingsâ setting and missing counters for single albums in a library.
Thanks for the feedback, @bbrip â Iâve passed this along to our QA team for further investigation.
1 Like
Removed:
Thanks, @jtnt ---- Iâve passed this along to the team to investigate further.
It seems from a recent post, Roon are regarding the back button appearing outside of the menu as a bug:
We are still working on this â itâs not being ignored but it wasnât ready on the same timescale as a number of other fixes we didnât want to hold up (like the ZFS storage fix).
The issue here was that a long translation string was pushing the back button off the screen. In other words, this was a bug fix not a design change.