For some months I have been having issues with playing live radio. There is not fully consistent pattern but this is what I experience:
I have been playing some live radio station.
I stop it.
Perhaps - perhaps not the goes into standby.
I later click play or choose a new station
Roon reports that the station is streaming (the time counter starts)
NO audio is present
Typically I have to either play some other source like Tidal or initiate a radio station via the regular Cambridge Streammagic app. When that is done I can play the radio station via Roon and audio comes back.
Further investigation leads me to think that this issue only applies when attempting to play radio stations that I have MANUELLY have added. Streams that I have just bookmarked from the list of Roon “Live Radio” selection will play just fine.
Ben with the support team here, thanks for writing in!
If possible, could you please add a fresh radio station manually, take note of the time, then attempt to play it - also share the time of that, as well as track name?
From there, we’ll be able to take a closer look into things for you.
I added it Wednesday 23. august 10.00 - played also at 10.00
“DeLacy - Hideaway” was the first song.
Stopped playback about 10 minutes later. The CXN vent into standby after 15 minutes as configured in Roon.
Tried to play the same station again 11.20. No audio but it seems to be playing (I can push “stop” and the signal path with source, bit depth conversion, etc is visible)
Update: I let it “play” and forgot about it. About two hours (13.25) I came back and pressed stop and then immediately after play again. Then music start streaming from the station.
Thanks for the follow-up! Our team was able to investigate things a bit deeper, and have a few next steps for you to try, as well as some additional questions:
Does it only happen via the CXN? Or can you reproduce this on other endpoints, or from the system output from any of your remote devices?
I have not been able to recreate on other end-points. Having said that I use the CXN 99,9%. I tried to use my macbook as endpoint but was not able to recreate.
Where do I verify the version? As mentioned in a previous post, I run the core on a Synology with Docker.
I have disabled sleep timer now. Will see if that changes anything.
Everything is already ethernet wired all the way from the core. Synology => Ubiquity router => Ubiquity switch => CXN
Our team was able to review a fresh diagnostic report from your core device, and see some errors in relation to a radio station based from cloud broadcasting, specifically samcloud.spacial.com - are you able to comment on this in more detail? Is this and the station you mention above: https://streams.90s90s.de/house/mp3-192/ the only stations you experience this issue with?
Have you set any priority rules on your Ubiquity router for Roon? Ubiquity is known for odd prioritization rules out of the box, and so this is something you may want to investigate.
Outside of that, can you test out bypassing the Ubiquity switch as well?
I will try do some direct cabling to bypass the switch later. In the meanwhile I tried with wireless and it made no difference.
However, looking at some of the url’s there does seem to be several of the stations that typically gives problems that come from some spacial.com origins.
I am considering doing a complete reinstall of the Roon core on the Synology. Not sure if it will help but I have been switching from the RoonOnNas to the Docker install and the back to RoonOnNas just pointing to the same folders and configuration files.
Update. I have done a complete reinstall of Roon core on the Synology. Uninstalling the RoonOnNas application. Deleting the Roon folders completely. I have tested the new install for 3 days now and it seems to have solved the problem.