Live Radio is not working

[Lothar_Wichards]

Core Machine (Operating system/System info/Roon build number)
NUC i7 8650U, 32GB; 250GB; 2TB; Norton security
Roon build number - Roon Version 1.7 (build500 stable);

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
AVM-Router Internet access: 50MB/s; no WiFi

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
iMac i7 …; Huawei tablet; CH Precision; LAN (iMAc/Huawei - output + remote) and USB (CHP - output)

Description Of Issue
Live radio is not working. Yesterday everything worked.
Following error message: The playback was interrupted because a title could not be loaded. "
My streaming service Qobuz works perfectly, even with high-resolution files.
I did not make any changes to the system.

Thank you
Lothar

[dylan (Dylan Caudill)]

Hi @Lothar_Wichards,

What stations are you trying to play that are not working? Can you share a screenshot?

Is this happening for all endpoints?

Any change after a Core reboot?

[Lothar_Wichards]

The error message is in German below.

• Yes, for all endpoints.
• No change after core reboot.

Thanks for your support.

Lothar

[Lothar_Wichards]

[ged_hickman1]

Is it just happening with the aac stream which says not available in your country? Does the MP3 work?

[BlackJack]

Did you follow the ROCK Install Guide: 6. Installing Codecs and Setting Up For First Run?

You must install the appropriate Codecs for ROCK to function properly.

You can do this by following the instructions here or by visiting the web UI listed on the console of the machine, click on the " ? " next to "Missing Codecs" and follow the instructions.

The station plays for me. I’m getting the mp3 stream.

[Lothar_Wichards]

MP3 does not work. I can not activate ACC.

[Lothar_Wichards]

Many thanks. I try my luck.

[Lothar_Wichards]

he following codec is already installed. Is there still missing mp3?
Sorry, I am not a computer expert.

Gruß - Lothar

[BlackJack]

@https://kb.roonlabs.com/Roon_OS_Missing_Codecs#How_To_Add_Codecs_Step_By_Step

How To Add Codecs: Step By Step

1. Download ffmpeg - Roon will need access to the required codecs via the /Data/Codecs/ directory. You will need to download these codecs on another computer before placing them on ROCK.

• For example, grab https://johnvansickle.com/ffmpeg/builds/ffmpeg-git-amd64-static.tar.xz and uncompress it. Remember, no additional files from that package are required, only ffmpeg .
• If you are using Windows and do not have the ability to uncompress .tar files, we recommend downloading the open-source program 7-Zip

2. Connect To Roon OS - Roon OS exposes a shared network folder called Data . You can access this SMB share by following the instructions here here.
3. Copy Codecs to Roon OS - Place the ffmpeg file in the Codecs folder, which you can find in Roon OS’s Data directory
4. Restart Your Core - Restart Roon Server using the Roon OS web interface

You need to unpack the .tar archive first (see above).

[dylan (Dylan Caudill)]

Hi @Lothar_Wichards — Are there any codec errors when you visit the Nucleus Web Administration Interface?

[Rugby (aka Daniel or Big Dan)]

Hi Lothar, the file in your screen pic is the zipped up file which CONTAINS the coded. You need to unzip or untar ffmpeg-git-amd64-static.tar and extract just the file called ffmpeg and put that in the codecs folder.

Or, what Blackjack said, LOL.

[BlackJack]

I’m not an Apple user and thus don’t know how complicated it may be to unpack the .tar archive on an Apple PC. Maybe an Apple user can give step by step instructions how to do it?

[Lothar_Wichards]

Hi,
thank you for your tips. Here is my feedback.
In the folder was a compressed file. After unpacking everything worked.
Thanks to your help, as a computer beginner I was able to solve the problem myself. The problem was quickly identified by you and the solution simply described, so that I could fix the error myself. Perfect.

Lothar