Live radio not working on Synology

Support
1

Roon version 2 (build 1148)
Synology DS 1821+
DSM 7.1.1-42962 Update 2

Orbi Mest network. RBR50 Latest firmware. V2.7.3.22

Brinkmann Nyquist II via Ethernet. Latest firmware.

10,000 tracks

Description of Issue
Live radio starts, but plays for maximum 60 seconds. It only happens on my Brinkmann Nyquist II, using an ethernet cable. All my other wifi devices can play live radio. Before, I had an Auralic Vega G2,1 and could play live radio through an ethernet cable.

I have made a new installation on my Synology and have used a USB SSD drive for the Roon core. It does still not work.

It works if I use the Roon server on my MacBook Pro, so it has someting to do with Roon on my Synology server.

Please, can you help.

Thank you in advance.

Best,
Mark

3

No response here Roon?

4

From Roon server log:

01/20 16:04:00 Debug: [easyhttp] [235] GET to https://internetradio.roonlabs.net/2/api/stations/8ae1ca9f-b487-4afb-ac5e-e2dbe9aa65e3?format=msgpack& returned after 1494 ms, status code: 200, request body size: 0 B
01/20 16:04:00 Trace: [zone Brinkmann Nyquist II] Playing Channel
01/20 16:04:00 Trace: [zone Brinkmann Nyquist II] Selecting Source state=Stopped
01/20 16:04:00 Trace: [Brinkmann Nyquist @ 192.168.1.28:57138] [raatclient] SENT [21362]{"request":"request_source"}
01/20 16:04:00 Info: [library] saved recent ProfileId=4570e196-ee7c-4a2b-b36c-c9489fb3d3a0 Time=01/20/2023 15:04:00 DataType=channel Type=play MetadataId=290 ContentId= LibraryId=290 Text= Genre=
01/20 16:04:00 Trace: [Brinkmann Nyquist @ 192.168.1.28:57138] [raatclient] GOT [21362] {"status":"Success"}
01/20 16:04:00 Trace: [internetradio] Channel Player: Fetching URL [http://live-icy.gss.dr.dk:8000/A/A29H.mp3]
01/20 16:04:00 Trace: [Brinkmann Nyquist II] [LowQuality, 24/32 MP3 => 24/192] [LOADING @ 0:00] DR P6 Beat
01/20 16:04:00 Trace: [Brinkmann Nyquist @ 192.168.1.28:57138] [raatclient] GOT [5] {"status":"Success","action":"Changed","controls":{"source":{"value":"selected","info":{"config":{}}},"volume":{"min":0.0,"type":"none","mute":false,"step":1.0,"max":0.0,"info":{"config":{"device":"default"}},"value":0}}}
01/20 16:04:05 Trace: [Brinkmann Nyquist II] [LowQuality, 24/32 MP3 => 24/192] [LOADING @ 0:00] DR P6 Beat
01/20 16:04:08 Info: [stats] 27503mb Virtual, 2489mb Physical, 994mb Managed, 430 Handles, 94 Threads
01/20 16:04:10 Debug: [internetradio] Internet channel player is giving up on url [http://live-icy.gss.dr.dk:8000/A/A29H.mp3]
01/20 16:04:10 Trace: [internetradio] Channel Player: Fetching URL [http://live-icy.gslb01.dr.dk:80/A/A29L.mp3]
01/20 16:04:10 Trace: Attempting to play channel URL: icy://live-icy.gslb01.dr.dk:80/A/A29L.mp3
01/20 16:04:10 Info: [Brinkmann Nyquist II] [zoneplayer] Playing: channel://icy%3a%2f%2flive-icy.gslb01.dr.dk%3a80%2fA%2fA29L.mp3
01/20 16:04:10 Trace: Got ICY Stream Title [DR P6 BEAT  dr.dk/p6beat]
01/20 16:04:10 Info: [Brinkmann Nyquist II] [zoneplayer]     Open Result (Playing):Result[Status=Success]
01/20 16:04:10 Trace: [zoneplayer/signal] resampling low-quality audio from 32000 to 48000
01/20 16:04:10 Info: [Brinkmann Nyquist II] [zoneplayer] Starting playback
01/20 16:04:10 Trace: [Brinkmann Nyquist II] [zoneplayer/raat] StartStream Sooloos.Broker.Transport.RaatZonePlayer+Endpoint: StreamFormat(channels=2, bitspersample=64, samplerate=48000, isdts=False) => StreamFormat(channels=2, bitspersample=24, samplerate=192000, isdts=False) streamid=517246045
01/20 16:04:10 Info: [zone Brinkmann Nyquist II] OnPlayFeedback Playing
01/20 16:04:10 Trace: [Brinkmann Nyquist II] [LowQuality, 24/32 MP3 => 24/192] [PLAYING @ 0:00] DR P6 BEAT  dr.dk/p6beat
01/20 16:04:10 Trace: [Brinkmann Nyquist II] [zoneplayer/raat] synced to endpoint Brinkmann Nyquist clock: realtime=303435642333 rtt=1000us offset=-67404357us delta=-67404357us
01/20 16:04:10 Trace: [Brinkmann Nyquist @ 192.168.1.28:57138] [raatclient] SENT [21434]{"request":"stream","stream_id":517246045,"first_seq":-1,"nak_port":-1,"buffer_size":10,"ready_threshold":0.2}
01/20 16:04:10 Trace: [Brinkmann Nyquist @ 192.168.1.28:57138] [raatclient] GOT [21434] {"status":"Buffering"}
01/20 16:04:10 Trace: [Brinkmann Nyquist II] [zoneplayer/raat] Endpoint Brinkmann Nyquist State Changed: Prepared => Buffering
01/20 16:04:10 Trace: [Brinkmann Nyquist II] [zoneplayer/raat] [zoneplayer/raat] selected Brinkmann Nyquist as clock master
01/20 16:04:10 Debug: [raat/tcpaudiosource] connecting to 192.168.1.28:37105
01/20 16:04:10 Debug: [raat/tcpaudiosource] connected
01/20 16:04:10 Trace: [Brinkmann Nyquist @ 192.168.1.28:57138] [raatclient] GOT [21434] {"status":"Ready"}
01/20 16:04:10 Trace: [Brinkmann Nyquist II] [zoneplayer/raat] Endpoint Brinkmann Nyquist State Changed: Buffering => Ready
01/20 16:04:10 Trace: [Brinkmann Nyquist II] [zoneplayer/raat] wait for ready in 149ms
01/20 16:04:10 Trace: [Brinkmann Nyquist II] [zoneplayer/raat] Adjusting playback start offset from 50ms to 102ms
01/20 16:04:10 Trace: [Brinkmann Nyquist II] [zoneplayer/raat] Doing 'ASAP' Start since we are just playing to one device
01/20 16:04:10 Trace: [Brinkmann Nyquist @ 192.168.1.28:57138] [raatclient] SENT [21435]{"request":"start","min_offset":102000000,"stream_sample":0}
01/20 16:04:10 Trace: [Brinkmann Nyquist II] [zoneplayer/raat] Endpoint Brinkmann Nyquist State Changed: Ready => Playing
01/20 16:04:11 Debug: [easyhttp] [237] GET to https://internetradio.roonlabs.net/2/api/stations/8ae1ca9f-b487-4afb-ac5e-e2dbe9aa65e3/metadata?format=msgpack&wait=False&timestamp=-1& returned after 466 ms, status code: 200, request body size: 0 B
01/20 16:04:11 Critical: scx: System.NullReferenceException: Object reference not set to an instance of an object.
   at Sooloos.Broker.Transport.Radio.InternetChannelMedia.<>c__DisplayClass14_0.<UpdateSubtitle>b__0()
   at Sooloos.SynchronizationContextThread._Dispatch(SendOrPostWrapper& ret)
01/20 16:04:11 Info: 
--[ SignalPath ]---------------------------------------------
SignalPath Quality = LowQuality
Elements:
    Source Format=Mp3 32000/24/2  Quality=LowQuality
    SampleRateConversion FromSampleRate=32000 ToSampleRate=48000 Algorithm=HighQuality Quality=Enhanced
    SampleRateConversion FromSampleRate=48000 ToSampleRate=192000 Algorithm=HighQuality Quality=Enhanced
    Truncate FromBitsPerSample=64 ToBitsPerSample=24 Quality=Lossless
    Raat Device=Brinkmann Nyquist
    Output OutputType=Local_Digital Quality=Lossless SubType= Model=
------------------------------------------------------------
01/20 16:04:11 Debug: [easyhttp] [238] POST to https://internetradio.roonlabs.net/2/api/reporting/internetradioplayback/events?format=msgpack& returned after 598 ms, status code: 200, request body size: 172 B
01/20 16:04:11 Trace: [Brinkmann Nyquist @ 192.168.1.28:57138] [raatclient] GOT [21434] {"status":"Playing"}
01/20 16:04:11 Trace: [Brinkmann Nyquist @ 192.168.1.28:57138] [raatclient] GOT [21435] {"time":304234292667,"status":"Success"}
01/20 16:04:11 Debug: [easyhttp] [239] GET to https://internetradio.roonlabs.net/2/api/stations/8ae1ca9f-b487-4afb-ac5e-e2dbe9aa65e3/metadata?format=msgpack&wait=True&timestamp=-1& returned after 472 ms, status code: 200, request body size: 0 B
01/20 16:04:11 Critical: scx: System.NullReferenceException: Object reference not set to an instance of an object.
   at Sooloos.Broker.Transport.Radio.InternetChannelMedia.<>c__DisplayClass14_0.<UpdateSubtitle>b__0()
   at Sooloos.SynchronizationContextThread._Dispatch(SendOrPostWrapper& ret)
01/20 16:04:15 Trace: [Brinkmann Nyquist II] [LowQuality 28.2x, 24/32 MP3 => 24/192] [PLAYING @ 0:04] DR P6 BEAT  dr.dk/p6beat
01/20 16:04:21 Trace: [Brinkmann Nyquist II] [LowQuality 27.2x, 24/32 MP3 => 24/192] [PLAYING @ 0:09] DR P6 BEAT  dr.dk/p6beat
01/20 16:04:23 Info: [stats] 27504mb Virtual, 2496mb Physical, 1042mb Managed, 434 Handles, 91 Threads
01/20 16:04:26 Trace: [Brinkmann Nyquist II] [LowQuality 27.1x, 24/32 MP3 => 24/192] [PLAYING @ 0:15] DR P6 BEAT  dr.dk/p6beat
01/20 16:04:31 Trace: [Brinkmann Nyquist II] [LowQuality 27.0x, 24/32 MP3 => 24/192] [PLAYING @ 0:20] DR P6 BEAT  dr.dk/p6beat
01/20 16:04:36 Trace: [Brinkmann Nyquist II] [LowQuality 26.8x, 24/32 MP3 => 24/192] [PLAYING @ 0:25] DR P6 BEAT  dr.dk/p6beat
01/20 16:04:38 Debug: [raat/tcpaudiosource] disconnecting
01/20 16:04:38 Warn: [raat/tcpaudiosource] send failed: Object reference not set to an instance of an object.
01/20 16:04:38 Warn: [raat/tcpaudiosource] disconnecting + retrying
01/20 16:04:38 Warn: [zoneplayer/raat] Error during streaming: System.Exception: serverside buffer overrun
   at Sooloos.Broker.Transport.RaatTcpAudioSource.SendFrames(IPEndPoint ep, Int32 stream_id, Int64 streamsample, Double buffersize, StreamFormat format, Double gain, Double peak, Byte[] buf, Int32 nsamples)
   at Sooloos.Broker.Transport.RaatZonePlayer.<>c__DisplayClass31_0.<_StartStream4>b__1()
01/20 16:04:38 Warn: [zone Brinkmann Nyquist II] Track Stopped Due to Error
01/20 16:04:38 Trace: Attempting to play channel URL: icy://live-icy.gslb01.dr.dk:80/A/A29L.mp3
01/20 16:04:38 Info: [zone Brinkmann Nyquist II] OnPlayFeedback StoppedEndOfMediaUnnatural
01/20 16:04:38 Info: [Brinkmann Nyquist II] [zoneplayer] Playing: channel://icy%3a%2f%2flive-icy.gslb01.dr.dk%3a80%2fA%2fA29L.mp3
01/20 16:04:38 Info: [zone Brinkmann Nyquist II] OnPlayFeedback Stopped
01/20 16:04:38 Info: [zone Brinkmann Nyquist II] Canceling Pending Sleep
01/20 16:04:38 Info: [zone Brinkmann Nyquist II] Canceling Pending Sleep
01/20 16:04:38 Info: [audio/env] [zoneplayer -> stream] All streams were disposed
01/20 16:04:38 Trace: [Brinkmann Nyquist II] [LowQuality, 24/32 MP3 => 24/192] [STOPPED @ 0:00] DR P6 BEAT  dr.dk/p6beat
01/20 16:04:38 Trace: [Brinkmann Nyquist II] [zoneplayer/raat] Endpoint Brinkmann Nyquist State Changed: Playing => Prepared
01/20 16:04:38 Info: [audio/env] [zoneplayer -> stream -> endpoint] All streams were disposed
01/20 16:04:38 Trace: [Brinkmann Nyquist @ 192.168.1.28:57138] [raatclient] SENT [22658]{"request":"end_stream"}
01/20 16:04:38 Warn: [streammediafile] error reading stream: Unable to read data from the transport connection: Software caused connection abort.
01/20 16:04:38 Info: sleep 82ms after flush
01/20 16:04:38 Trace: Got ICY Stream Title [DR P6 BEAT  dr.dk/p6beat]
01/20 16:04:38 Info: [Brinkmann Nyquist II] [zoneplayer]     Open Result (Playing):Result[Status=Success]
01/20 16:04:38 Info: [Brinkmann Nyquist II] [zoneplayer] Aborting play because track changed
01/20 16:04:38 Warn: [streammediafile] error reading stream: Unable to read data from the transport connection: Software caused connection abort.
01/20 16:04:38 Info: [stats] 27480mb Virtual, 2498mb Physical, 1414mb Managed, 432 Handles, 90 Threads
01/20 16:04:38 Debug: [easyhttp] [240] POST to https://internetradio.roonlabs.net/2/api/reporting/internetradioplayback/events?format=msgpack& returned after 613 ms, status code: 200, request body size: 172 B
01/20 16:04:39 Debug: [easyhttp] [241] POST to https://internetradio.roonlabs.net/2/api/reporting/internetradioplayback/events?format=msgpack& returned after 1585 ms, status code: 200, request body size: 171 B
01/20 16:04:39 Debug: [easyhttp] [242] POST to https://internetradio.roonlabs.net/2/api/reporting/internetradioplayback/plays?format=msgpack& returned after 991 ms, status code: 200, request body size: 175 B
01/20 16:04:40 Debug: [easyhttp] [243] POST to https://internetradio.roonlabs.net/2/api/reporting/internetradioplayback/plays?format=msgpack& returned after 486 ms, status code: 400
01/20 16:04:44 Trace: [Brinkmann Nyquist @ 192.168.1.28:57138] [raatclient] GOT [21434] {"status":"Ended"}
01/20 16:04:44 Trace: [Brinkmann Nyquist @ 192.168.1.28:57138] [raatclient] GOT [22658] {"status":"Success"}
01/20 16:04:53 Info: [stats] 27520mb Virtual, 2499mb Physical, 1218mb Managed, 430 Handles, 95 Threads
01/20 16:05:06 Trace: [storage] [directory] Cannot iterate dir: /var/packages/RoonServer/target/roonmnt/music/TIL LOGITECH/FLAC/Duke_Ellington_in_HD_audio_-_Duke_Ellington_and_John_Coltrane_vinyl_2496_2496
01/20 16:05:06 Trace: [storage] [directory] timer delay: 480000, retrycount: 5
01/20 16:05:08 Info: [stats] 27536mb Virtual, 2499mb Physical, 1494mb Managed, 430 Handles, 97 Threads
01/20 16:05:23 Info: [stats] 27520mb Virtual, 2499mb Physical, 975mb Managed, 430 Handles, 92 Threads
01/20 16:05:38 Info: [stats] 27471mb Virtual, 2499mb Physical, 1011mb Managed, 430 Handles, 86 Threads
01/20 16:05:53 Info: [stats] 27439mb Virtual, 2498mb Physical, 1023mb Managed, 430 Handles, 82 Threads
01/20 16:06:08 Info: [stats] 27520mb Virtual, 2498mb Physical, 1073mb Managed, 431 Handles, 95 Threads
01/20 16:06:23 Info: [stats] 27504mb Virtual, 2498mb Physical, 1393mb Managed, 431 Handles, 90 Threads
01/20 16:06:38 Info: [stats] 27504mb Virtual, 2437mb Physical, 1242mb Managed, 430 Handles, 92 Threads
01/20 16:06:53 Info: [stats] 27504mb Virtual, 2282mb Physical, 1310mb Managed, 430 Handles, 92 Threads
01/20 16:06:53 Trace: [broker/accounts] [heartbeat] now=01/20/2023 15:06:53 nextauthrefresh=01/20/2023 15:56:56 nextmachineallocate=01/20/2023 18:56:53
01/20 16:07:08 Info: [stats] 27520mb Virtual, 2147mb Physical, 857mb Managed, 430 Handles, 95 Threads
01/20 16:07:23 Info: [stats] 27472mb Virtual, 2147mb Physical, 926mb Managed, 430 Handles, 86 Threads
01/20 16:07:38 Info: [stats] 27440mb Virtual, 2147mb Physical, 978mb Managed, 430 Handles, 84 Threads
01/20 16:07:53 Info: [stats] 27456mb Virtual, 2147mb Physical, 1130mb Managed, 430 Handles, 88 Threads
01/20 16:08:08 Info: [stats] 27536mb Virtual, 2147mb Physical, 1241mb Managed, 430 Handles, 98 Threads
01/20 16:08:22 Debug: [easyhttp] [245] POST to https://device-map.roonlabs.net/1/register returned after 478 ms, status code: 200, request body size: 7 KB
01/20 16:08:22 Trace: [devicemap] device map updated
01/20 16:08:23 Info: [stats] 27480mb Virtual, 2012mb Physical, 874mb Managed, 431 Handles, 88 Threads
01/20 16:08:38 Info: [stats] 27472mb Virtual, 1915mb Physical, 1050mb Managed, 431 Handles, 86 Threads
01/20 16:08:53 Info: [stats] 27472mb Virtual, 1915mb Physical, 1155mb Managed, 431 Handles, 86 Threads
01/20 16:09:08 Info: [stats] 27544mb Virtual, 1915mb Physical, 1202mb Managed, 431 Handles, 99 Threads
01/20 16:09:23 Info: [stats] 27440mb Virtual, 1915mb Physical, 1244mb Managed, 431 Handles, 85 Threads
01/20 16:09:38 Trace: [musicpowerstate] music has not been playing for 5 minutes, allowing idle sleep
01/20 16:09:38 Info: [stats] 27448mb Virtual, 1843mb Physical, 714mb Managed, 431 Handles, 87 Threads
01/20 16:09:53 Info: [stats] 27448mb Virtual, 1843mb Physical, 961mb Managed, 431 Handles, 87 Threads
01/20 16:10:08 Info: [stats] 27544mb Virtual, 1843mb Physical, 1208mb Managed, 431 Handles, 99 Threads
01/20 16:10:23 Info: [stats] 27472mb Virtual, 1804mb Physical, 843mb Managed, 431 Handles, 87 Threads
01/20 16:10:38 Info: [stats] 27472mb Virtual, 1804mb Physical, 899mb Managed, 431 Handles, 88 Threads
01/20 16:10:53 Info: [stats] 27432mb Virtual, 1804mb Physical, 912mb Managed, 431 Handles, 81 Threads
01/20 16:11:08 Info: [stats] 27528mb Virtual, 1805mb Physical, 1015mb Managed, 431 Handles, 97 Threads
01/20 16:11:23 Info: [stats] 27504mb Virtual, 1805mb Physical, 1214mb Managed, 431 Handles, 90 Threads
01/20 16:11:38 Info: [stats] 27488mb Virtual, 1759mb Physical, 789mb Managed, 431 Handles, 89 Threads
01/20 16:11:53 Trace: [broker/accounts] [heartbeat] now=01/20/2023 15:11:53 nextauthrefresh=01/20/2023 15:56:56 nextmachineallocate=01/20/2023 18:56:53
01/20 16:11:53 Info: [stats] 27480mb Virtual, 1759mb Physical, 1145mb Managed, 431 Handles, 87 Threads
01/20 16:12:08 Info: [stats] 27512mb Virtual, 1734mb Physical, 776mb Managed, 431 Handles, 94 Threads
01/20 16:12:23 Info: [stats] 27440mb Virtual, 1734mb Physical, 797mb Managed, 431 Handles, 82 Threads
01/20 16:12:38 Info: [stats] 27456mb Virtual, 1734mb Physical, 851mb Managed, 431 Handles, 88 Threads
01/20 16:12:41 Debug: [easyhttp] [247] POST to https://swim.roonlabs.net/1/session/da046d8e258a40a4bb3fdcf0c7a35e29/ping returned after 468 ms, status code: 200, request body size: 2 B
01/20 16:12:53 Info: [stats] 27448mb Virtual, 1734mb Physical, 873mb Managed, 431 Handles, 83 Threads
01/20 16:13:06 Trace: [storage] [directory] Cannot iterate dir: /var/packages/RoonServer/target/roonmnt/music/TIL LOGITECH/FLAC/Duke_Ellington_in_HD_audio_-_Duke_Ellington_and_John_Coltrane_vinyl_2496_2496
01/20 16:13:06 Trace: [storage] [directory] timer delay: 960000, retrycount: 6
01/20 16:13:08 Info: [stats] 27504mb Virtual, 1734mb Physical, 1134mb Managed, 431 Handles, 94 Threads
01/20 16:13:23 Info: [stats] 27496mb Virtual, 1783mb Physical, 1337mb Managed, 431 Handles, 89 Threads
01/20 16:13:38 Info: [stats] 27480mb Virtual, 1787mb Physical, 1045mb Managed, 431 Handles, 87 Threads
01/20 16:13:53 Info: [stats] 27432mb Virtual, 1788mb Physical, 1085mb Managed, 431 Handles, 81 Threads
01/20 16:14:08 Info: [stats] 27472mb Virtual, 1788mb Physical, 1125mb Managed, 431 Handles, 89 Threads
01/20 16:14:23 Info: [stats] 27440mb Virtual, 1788mb Physical, 1141mb Managed, 431 Handles, 83 Threads
01/20 16:14:38 Info: [stats] 27472mb Virtual, 1788mb Physical, 1196mb Managed, 431 Handles, 89 Threads
01/20 16:14:50 Trace: [library] endmutation in 74ms
01/20 16:14:53 Info: [stats] 27464mb Virtual, 1780mb Physical, 744mb Managed, 431 Handles, 86 Threads
01/20 16:15:08 Info: [stats] 27505mb Virtual, 1756mb Physical, 1194mb Managed, 431 Handles, 93 Threads
01/20 16:15:23 Info: [stats] 27480mb Virtual, 1705mb Physical, 734mb Managed, 431 Handles, 87 Threads
01/20 16:15:38 Info: [stats] 27480mb Virtual, 1705mb Physical, 827mb Managed, 431 Handles, 87 Threads
01/20 16:15:53 Info: [stats] 27472mb Virtual, 1705mb Physical, 877mb Managed, 431 Handles, 86 Threads
01/20 16:16:08 Info: [stats] 27480mb Virtual, 1705mb Physical, 950mb Managed, 431 Handles, 91 Threads
01/20 16:16:23 Info: [stats] 27440mb Virtual, 1705mb Physical, 971mb Managed, 431 Handles, 83 Threads
01/20 16:16:38 Info: [stats] 27448mb Virtual, 1705mb Physical, 1134mb Managed, 431 Handles, 87 Threads
01/20 16:16:53 Trace: [broker/accounts] [heartbeat] now=01/20/2023 15:16:53 nextauthrefresh=01/20/2023 15:56:56 nextmachineallocate=01/20/2023 18:56:53
01/20 16:16:53 Info: [stats] 27457mb Virtual, 1691mb Physical, 1109mb Managed, 431 Handles, 88 Threads
01/20 16:17:08 Info: [stats] 27513mb Virtual, 1663mb Physical, 989mb Managed, 431 Handles, 94 Threads
01/20 16:17:23 Info: [stats] 27473mb Virtual, 1652mb Physical, 742mb Managed, 431 Handles, 86 Threads
01/20 16:17:38 Info: [stats] 27441mb Virtual, 1652mb Physical, 780mb Managed, 431 Handles, 84 Threads
01/20 16:17:54 Info: [stats] 27481mb Virtual, 1652mb Physical, 836mb Managed, 431 Handles, 91 Threads
01/20 16:18:09 Info: [stats] 27553mb Virtual, 1652mb Physical, 1036mb Managed, 431 Handles, 100 Threads
01/20 16:18:24 Info: [stats] 27521mb Virtual, 1629mb Physical, 788mb Managed, 431 Handles, 92 Threads
01/20 16:18:39 Info: [stats] 27513mb Virtual, 1629mb Physical, 881mb Managed, 431 Handles, 91 Threads
01/20 16:18:54 Info: [stats] 27513mb Virtual, 1629mb Physical, 1101mb Managed, 431 Handles, 95 Threads
01/20 16:19:09 Info: [stats] 27513mb Virtual, 1609mb Physical, 757mb Managed, 431 Handles, 94 Threads
01/20 16:19:24 Info: [stats] 27425mb Virtual, 1609mb Physical, 822mb Managed, 431 Handles, 80 Threads
01/20 16:19:39 Info: [stats] 27425mb Virtual, 1609mb Physical, 864mb Managed, 431 Handles, 84 Threads
01/20 16:19:54 Info: [stats] 27489mb Virtual, 1596mb Physical, 864mb Managed, 431 Handles, 92 Threads
6

Hi @Mark_Ronn,

Please accept our apologies for the long and unacceptable delay. We’ve investigated more recent diagnostics from your account and see evidence of more systematic connectivity failures. Do you have any VPNs or other network security software enabled that might be interfering?

I recommend creating a reliable Backup and restarting your Core. After you’ve verified you have a reliable Backup, please try clearing your endpoint cache by following the steps below:

  • Stop RoonServer
  • Find and open your RoonServer folder
  • Navigate to /Roon/Database/Registry/Core/
  • Delete all files in this directory.
  • Restart RoonServer
  • Please let us know if this helps

Note: Deleting these files will

  • Log you out of Tidal/Qobuz
  • Delete your endpoint names.
  • Delete saved DSP configs.

If this doesn’t help, please restore the Backup and reach back out.

7

Hi Connor,
Thank you very much for reaching out with a possible solution. I went through your steps and added my streamer/DAC again.

Unfortunately, it did not fix the problem, so I have restored my backup from today.

I do not use VPN. The ISP router is in bridge mode, and I am using an Orbi Mesh router for DHCP etc.

I have also disabled my Synology Firewall, but the live radio stops after ca. 40 seconds. This only happens on my Ethernet connected RAAT streamer/DAC. Google Chromecast works just fine. The same did my old Auralic Vega G 2.1 streamer/DAC via Ethernet. The problem started after I brough my Brinkmann Nyquist II streamer/DAC.

I am looking very much forward to other suggestions.

Thank you in advance.

Best regards,
Mark

8

Hi @Mark_Ronn,

Thanks for the update and additional information. Are you able to provide a screenshot of the Device Setup page in Roon → Settings → Audio for the Brinkmann unit? Specifically, the information under ‘Advanced’ (resync delay, etc.).

The most recent logs (from four minutes ago) display audio sample dropout warnings for the Brinkmann in RAATServer. That shouldn’t be happening with an ethernet connection, so it’s likely an upstream connection issue. If the firmware for that unit is up-to-date, then set a Max Sample Rate for the Brinkmann of 48k in Device Setup and test with radio again. We’ll proceed from there.

9

Hi Connor,
Thank you again. I turned off the DSP upsampling, but it did not work. Then I changed the Resync Delay to 9,000 ms, but with the same result.

Skærmbillede 2023-03-02 kl. 18.24.28
Skærmbillede 2023-03-02 kl. 18.24.281118×1292 72.8 KB

Best regards,
Mark

10

Skærmbillede 2023-03-02 kl. 18.39.21
Skærmbillede 2023-03-02 kl. 18.39.211118×1292 60.4 KB

11

@connor I am not sure you have seen my posts. Do you have more suggestions?

Thank you in advance.

Best,
Mark

12

@connor, any news and help?

13

Hi @Mark_Ronn,

Thank you for your patience after an unacceptable and unexpected delay.

The most recent diagnostics show TIDAL content failing with live radio on the Brinkman Nyquist II endpoint due to network unreliability. Roon is not able to cache content before available network bandwidth drops below a threshold required to keep up with the radio queue and audio stream.

Roon reports these in logs as network timeouts. In many cases, Roon can recover without interruption to the audio stream, particularly when you’ve set resync delay to a higher value (this allows Roon to buffer content between different sample rates without interruption).

The issue here is network-related, and given errors associated with other Remotes and endpoints in logs (Google Cast, MacBook speakers, iPad and iPhone Roon Remotes), it’s likely not endpoint-specific.

Please verify if you haven’t already that the Orbi Mesh setup:

  1. is all on one subnet
  2. has multicast and IGMP snooping enabled to allow for device discovery
  3. Your DNS server is set to Google or Cloudflare (either 8.8.8.8 or 1.1.1.1) to make sure DNS-related instability isn’t interrupting connection to TIDAL and Qobuz servers.
  4. Do you have any switches in this setup, and in particular, managed switches? Please share the make/model of any if so.