Live Radio stations not starting due to address change (ref#AE4D4Y)

[Ron_van_de_Leijgraaf]

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *Network Zones* are affected.

Is the affected network Zone connected with Ethernet or WiFi?

· Ethernet

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· Live Radio

Streaming errors can sometimes stem from DNS failures. Have you tried changing the assigned DNS server in your router settings?

· I don't know how to do this / this option is not available in my router

What are the make and model of the affected audio device(s) and the connection type?

· Roon nucleus, connected to a TP Link DECO M9 Plus

Describe the issue

Since a few days, radio stations that I select via Live Radio do not start and come back with a message that the address might have changed.

Describe your network setup

I use a Roon nucleus, which is connected via ethernet to a mash network. Playback of music from Qobuz or from the internal storage works fine.

[Suedkiez (Just a fellow user like you)]

Did you try rebooting router and Nucleus?

[Ron_van_de_Leijgraaf]

I did, but that did not help.

[benjamin]

Hey @Ron_van_de_Leijgraaf,

Thanks for taking the time to write in! As a next step in testing, could you test out to see if the URL works by entering http://icecast.vrtcdn.be/klaracontinuo.aac in a web browser?

If it fails to load or returns an error, the server or stream might be temporarily down.

Are you currently on a public network?

If you temporarily disable your windows firewall, does the same issue occur?

We’ll be on standby for your reply, thank you!

[Ron_van_de_Leijgraaf]

Hello Benjamin,

The URL works fine in a browser.
I am on a private (home) network.
When I disabled the firewall, the sama error message appeared.

[benjamin]

Thanks for that @Ron_van_de_Leijgraaf,

What happens if you remove the station in Roon and re-add it? To remove it, simply click the three dots next to the station and select ‘remove from library’

Then to re-add it, Go to Roon → My Live Radio → Click on the blue “+ Add a Station” and paste the link:

http://icecast.vrtcdn.be/klaracontinuo.aac

Let me know if the same issue occurs